Baking
Fitness
Photography
Learning new technologies and software
Malaaikah Malik
Chiswick
Summary
A friendly and professional receptionist with solid experience working in front-of-house and customer-facing roles within busy hospitality environments. Confident in welcoming guests, handling enquiries, and providing a consistently high level of customer service. Skilled in managing phone calls, emails, bookings, and day-to-day administrative tasks, while staying calm and organised in fast-paced situations. Experienced in supporting smooth front-of-house operations and helping create a positive, welcoming experience for every guest. Now looking to return to a reception or front-of-house role where strong communication, professionalism, and attention to detail can be fully used.
Overview
6
6
years of professional experience
Work History
Barista/Waitress
Mason & Fifth
London
05.2025 - Current
- Led front-of-house service in a busy canal-side restaurant
- Handled customer requests and complaints, effectively managing service recovery to enhance customer satisfaction
- Supervised daily service, supporting staff during peak hours to ensure efficient operations
- Ensure smooth coordination between kitchen and front-of-house teams
- Maintained high service and cleanliness standards, contributing to a welcoming dining environment
- Train and support new team members
- Manage cash handling and closing procedures
- Canal Restaurant, London
Receptionist
Montcalm at The Brewery
London
01.2022 - 01.2025
- Managed phone and email communication with guests
- Managed reservations, guest enquiries, and room allocations to ensure seamless guest experience
- Resolved guest issues and ensured high levels of customer satisfaction
- Coordinated with housekeeping and front-of-house teams to optimise guest satisfaction
- Welcomed and checked in hotel guests in a professional, high-end environment
- Maintained calm and professional atmosphere in busy reception area, enhancing overall guest experience
- Worked in a prestigious London hotel
Barista / Team Member
Starbucks
London
01.2020 - 09.2022
- Provided exceptional customer service during peak hours, enhancing customer satisfaction
- Prepared hot and cold drinks to company standards in a high-volume store
- Operated tills and processed transactions accurately, ensuring smooth order flow
- Worked effectively as part of a team in a fast-paced environment
- Maintained cleanliness and managed stock levels in bar area, supporting overall operational efficiency
- Followed strict hygiene and brand standards
- Worked in London
Education
BA, Single Honours - Digital Media
University of Roehampton (Single Honours)
Wandsworth01-2023
A-Levels - Fine Art Mathematics Biology
Ditton Park Academy (A-Levels)
Louth01-2022
GCSEs - General Studies
Eden Girls’ School, Slough (GCSE)
Slough01-2020
Skills
- Excellent customer service
- Professional telephone manner
- Front desk and reception management
- Meeting and greeting visitors
- Appointment scheduling
- Diary and calendar management
- Email and correspondence handling
- Microsoft Office (Word, Excel, Outlook)
- Switchboard operation
Availability
Flexible availability for full-time or part-time café / barista roles, including weekends, mornings, and evenings.
Interests
Timeline
Barista/Waitress
Mason & Fifth
05.2025 - Current
Receptionist
Montcalm at The Brewery
01.2022 - 01.2025
Barista / Team Member
Starbucks
01.2020 - 09.2022
BA, Single Honours - Digital Media
University of Roehampton (Single Honours)
A-Levels - Fine Art Mathematics Biology
Ditton Park Academy (A-Levels)
GCSEs - General Studies
Eden Girls’ School, Slough (GCSE)