THEOPHILIA Yirenkyi
Northampton
Summary
Proactive and creative marketing and customer support professional with a solid background in content creation, customer engagement, and brand promotion. Holding a bachelor's degree in marketing, I am eager to leverage my skills in digital marketing and customer support within a mission-driven company. I thrive in dynamic environments, where I can continuously learn and make a meaningful impact. Passionate about enhancing customer experiences and driving marketing effectiveness, I look forward to contributing to a collaborative team and growing my career with a supportive company.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Advisor
West Northamptonshire Council
Northampton, Northamptonshire
01.2024 - 02.2025
- Applying the knowledge gained and initiative to deliver tailored advice and guidance, ensuring accuracy and relevance for each customer
- Streamlined service delivery by effectively utilising IT software to track customer interactions, manage case resolutions, and follow up on pending issues, resulting in a 20% reduction in response time and improved overall service efficiency
- Collaborated with cross-functional teams to gather and analyse customer feedback, using insights to refine marketing strategies and campaigns, which contributed to a 15% increase in customer engagement and conversion rates
Trainee Customer Service Advisor
West Northamptonshire Council
Northampton, Northamptonshire
08.2023 - 01.2024
- Utilising Office 365 and internal IT systems for data collections and administrative tasks securely
- Acknowledged for going above and beyond to meet customer needs by actively listening, leading to increased customer satisfaction
- Assisted customers in navigating West Northamptonshire Council processes and procedures within different services
- Collaborating with team members and team leaders to ensure a positive customer experience
Customer Advisor
Boots plc
Northampton, Northamptonshire
11.2021 - 08.2023
- Interacted successfully with over two hundred clients per day, using diverse communication skills including negotiation, active listening to upsell products, exceeding weekly personal sales target by on average 10%
- Offered detailed advice on product and service benefits
- Performed cashier duties, including balancing and end-of-day banking
Helpline Advisor
Ventrica
Remote
06.2021 - 09.2021
- Dialogue with contacts guided by standard protocols to obtain any symptom history and other relevant health information, provide instructions for self-quarantine, and make appropriate referrals to testing, clinical services, and other essential support services
- Organisation, prompt action, and attention to detail in documentation and data management
Amazon Sortation Associate
Quest Employment
Birmingham, West Midlands
01.2020 - 01.2021
- Minimised product damage, ensuring the products were handled correctly and stored to task specifications
- Listened closely to instructions, conducting fast-paced picking, and packing in line with targets
Sales Assistant
NEXT PLC
Northampton, Northamptonshire
01.2019 - 12.2019
- Opened, shelved, and merchandised new products in visually appealing and organised displays for optimal sales promotions
- Maintained a detailed understanding of current men's fashion trends to guide customer purchases
Content Creator
Operation Black Vote (OBV)
05.2023 - 10.2023
- Developed multimedia content, including videos and infographics, to enhance OBV's digital presence and engagement
- Created multimedia content, including videos, graphics, and infographics, to effectively communicate OBV's mission and initiatives
- Collaborated with internal teams and external partners to gather content ideas, ensuring alignment with OBV's goals and messages
- Planned and executed content campaigns for key events and initiatives, contributing to higher visibility and participation in OBV's activities
- Ensured strict adherence to GDPR guidelines when handling sensitive customer information, ensuring privacy and data protection at all times
Creative Director
Afro Caribbean Society, Birmingham City University
04.2020 - 05.2021
- Led marketing campaigns, increasing society membership by 50% through targeted outreach and engagement
- Managed online community groups and responded to inquiries, fostering a positive and interactive digital environment
- Organized and promoted events, increasing visibility and engagement
Marketing Student Ambassador
Manpower
10.2019 - 05.2021
- Represented the university's marketing team, engaging with prospective students and boosting event attendance
- Assisted in organising marketing outreach activities and social media promotions
- Supported content creation for university marketing campaigns
Education
Bachelor of Arts - CIM Marketing
Birmingham City University
Birmingham 09.2019 - 01.2023
A-Levels - Business, IT, Philosophy & Ethics
Northampton Academy
Northampton, Northamptonshire 09.2016 - 06.2019
Skills
Digital Marketing & Content Creation : Proficient in Canva when creating social media content, skilled in using visual media to engage audiences
Customer Support & CRM Management: Experienced in handling customer inquiries and managing interactions
Event & Webinar Support: Assisted in planning and promoting virtual and in-person events to drive engagement
Fast Learner & Adaptable: Quick to pick up new tools and technologies
Timeline
Customer Service Advisor
West Northamptonshire Council
01.2024 - 02.2025
Trainee Customer Service Advisor
West Northamptonshire Council
08.2023 - 01.2024
Content Creator
Operation Black Vote (OBV)
05.2023 - 10.2023
Customer Advisor
Boots plc
11.2021 - 08.2023
Helpline Advisor
Ventrica
06.2021 - 09.2021
Creative Director
Afro Caribbean Society, Birmingham City University
04.2020 - 05.2021
Amazon Sortation Associate
Quest Employment
01.2020 - 01.2021
Marketing Student Ambassador
Manpower
10.2019 - 05.2021
Bachelor of Arts - CIM Marketing
Birmingham City University
09.2019 - 01.2023
Sales Assistant
NEXT PLC
01.2019 - 12.2019
A-Levels - Business, IT, Philosophy & Ethics
Northampton Academy
09.2016 - 06.2019
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