Theo Wilson
Nelson,Lancashire
Summary
Dedicated professional with a strong foundation in customer service and relationship building, adept at creating a positive environment through proactive engagement and patience. Demonstrates exceptional time management and personal organisation skills, ensuring compliance with cleanliness and hygiene standards. Committed to adapting to busy periods while maintaining high levels of customer engagement and satisfaction.
Overview
1
1
year of professional experience
Work history
Football coach
Accrington Stanley Community Trust (ASCT)
Accrington, Lancashire
05.2024 - 06.2025
- Fostered positive environment, resulting in increased player satisfaction.
- Improved defensive tactics by detailed opponent study .
- Achieved high morale with effective motivational techniques.
- Encouraged sportsmanship, promoting fair play attitudes amongst players.
- Led community outreach initiatives, increasing club's local engagement and support.
- Assisted in planning and executing holiday festivities, enhancing communal camaraderie.
Cafe worker
Marsden Park Cafe
Nelson, Lancashire
06.2024 - 12.2024
- Prepared hot and cold beverages for customers' satisfaction.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Promoted daily specials to increase sales.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Delivered exceptional customer service to ensure repeat business.
- Built strong relationships with fellow colleagues ensuring team morale is kept at a high standard everyday
Education
GCSEs -
My Predicted GCSE`S
06.2025 - 07.2025
Skills
- Customer service
- Time management
- Relationship building
- Resilient mentality
- Cleanliness standards
- Positive environment
- Proactive engagement
- Patience and tolerance
- Hygiene standards compliance
- Adapting to busy periods
- Personal organisation
- Meeting and greeting customers
- Customer engagement
Timeline
GCSEs -
My Predicted GCSE`S
06.2025 - 07.2025
Cafe worker
Marsden Park Cafe
06.2024 - 12.2024
Football coach
Accrington Stanley Community Trust (ASCT)
05.2024 - 06.2025
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