Daisy Evan-Watkins
Cardiff,Wales
Summary
Highly-motivated Football Coach experienced in developing and delivering coaching sessions for individuals and teams. Assesses player strengths and identifies weaknesses for targeted training solutions. Maintains kit and equipment and prepares pitches for safe play.
Deadline-oriented Courier offering well-developed skills in delivery, pickup and customer service. Pursuing position in busy organisation where focus and dedication are highly sought.
Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen. Passionate Bar Manager skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Football coach
Cascade YC
Ystrad Mynach, Caerphilly County Borough
11.2022 - Current
- Currently hold a FAW C Certificate in coaching
- Built player strength and technique through strategic direction and mentoring.
- Instilled discipline and principles of good sportsmanship, reducing pitch misconduct and penalties for bad behaviour.
- Established positive team culture by building inclusive and supportive environment.
- Evaluated individual knowledge, skills and strengths and assigned team positions accordingly.
- Delivered technical and tactical training, equipping players with practical skills.
- Observed player movement, determining and addressing skill gaps and shortcomings.
- Developed strategy ahead of key matches and competitions.
- Protected club equipment through appropriate storage and maintenance.
- Conducted drills and skill-building practices to continuously build athlete potential.
- Engaged positively with players in high-energy sessions to improve field skills and talents.
- Delivered empowering leadership, embodying calm demeanour and ethical approach to team sports play.
- Studied competitor gameplay to learn opposing strategies and inform future gameplay.
- Led practice sessions to simulate gameplay and help athletes learn new strategies.
Courier delivery driver
Maps Logistics Ltd
Swansea, City and County of Swansea
12.2023 - Current
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Collected and returned unwanted stock to Depot.
- Worked efficiently with focus to improve average delivery times.
- Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Maintained delivery vehicle clean and in safe operating condition.
Publican
The Three Horseshoes
Whitchurch, Cardiff
10.2021 - 07.2023
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Oversaw line cleaning and cellar management.
- Trained staff on best bar practices, maintaining highly efficient service teams.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Led team to deliver outstanding hospitality operations.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Led by example in providing customers with attentive, professional restaurant service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned staffing levels based on evolving service demands.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Online sales assistant
Glitterchic
Fairwater, Cardiff
04.2018 - 08.2021
- Exceeded sales targets to grow online business against revenue aims.
- Provided responsive, attentive customer care to build long-term online client bases.
- Collaborated with marketing and sales staff to implement online strategy.
- Delivered post-sales support to verify customer satisfaction and improve business retention.
- Updated site information to reflect product and service upgrades.
- Photographed items for product and lifestyle imagery to heighten customer appeal.
- Optimised online sales by reviewing category growth opportunities and stock strategies.
- Advertised merchandise on Facebook and Instagram to grow customer reach.
- Maintained high feedback ratings through enhanced customer service.
- Worked with internal teams to create landing pages and optimise user experience.
Education
Level 2 - Food hygiene and Safety for Catering
High Speed Training
Cardiff 01.2023 - 01.2023
GCSEs -
Cantonian High School
CardiffBTEC Level 2 -
Cantonian High School
CardiffBTEC Level 3 Sport -
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
Cardiff 09.2018 - 06.2019
Skills
- Staff supervision
- Kitchen equipment operation and maintenance
- Performance improvements
- Field management
- Disclosure and Barring Service compliance
- Clear communication
- Football equipment management
- Fast loading and unloading
- Customer service
- Age verification
- Valid UK driving licence
Timeline
Courier delivery driver
Maps Logistics Ltd
12.2023 - Current
Level 2 - Food hygiene and Safety for Catering
High Speed Training
01.2023 - 01.2023
Football coach
Cascade YC
11.2022 - Current
Publican
The Three Horseshoes
10.2021 - 07.2023
BTEC Level 3 Sport -
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
09.2018 - 06.2019
Online sales assistant
Glitterchic
04.2018 - 08.2021
GCSEs -
Cantonian High School
BTEC Level 2 -
Cantonian High School
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