Theo Huxtable

Within my role at ATOS, I have utilised remote access tools and clear communication techniques to assist end users in troubleshooting technology problems, as well as liaising with assisting teams to help guide the end user in the right direction for any issues that are out of scope. I have also been able to emphasis my interpersonal skills to promote teamwork among colleagues, therefore leading to a supportive atmosphere that prioritises user satisfaction.

My time with amazon allowed me to develop new skills that were needed to carry out my role, these included the stowing of parcels, taking in and sending out inventory, as well as liaising with the other departments for smooth product sortation. I also gained my pallet pump training during my time here, alongside all health and safety requirements needed to work effectively.

My time with EE revolved around ensuring customer mobile devices were running optimally. I interacted with customers of all backgrounds to resolve issues regarding their devices, these issues involved: software resets, device exchanges, refunds, and service requests. In doing these tasks, my focus was to maintain customer satisfaction, and follow up if needed to complete a successful interaction for the customer.