Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Scott Stenning

Chudleigh knighton,Devon

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Looking to take on a new challenge and learn new skills, excited to be working as part of a team.

Overview

7
7
years of professional experience

Work history

IT helpdesk manager

The Range (Head Office)
Plymouth, Devon
05.2010 - 09.2014

The main responsibilities for this roll was to manager the overall IT help desk dept making sure that all targets were adhered to and issues dealt with in a timely and professional manner. I was in charge of a team of 6 IT professionals who looked after not only the head office but also remotely diagnosed and resolved issues with over 30 stores.

IT helpdesk engineer

The Range (Head Office)
Plymouth, Devon
02.2008 - 09.2011
  • Streamlined communication channels by creating efficient helpdesk protocols.
  • Kept abreast with latest technology trends, ensuring up-to-date service provision.
  • Liaised with external vendors for timely resolution of complex issues beyond internal capacity.
  • Resolved customer complaints with professionalism and patience.
  • Improved system functionality by installing and configuring software, hardware and networks.
  • Monitored system performance for optimal operation.
  • Assisted users remotely for quick problem-solving.
  • Employed diagnostic tools to troubleshoot complex problems, ensuring minimum downtime.
  • Collaborated with other IT professionals to ensure seamless integration of new systems.

Education

GCSEs -

Blatchington Mill School
Brighton

Skills

  • Training staff effectively
  • Troubleshooting expertise
  • Empathy in user frustration
  • SysAid
  • IT fault diagnosis
  • Communication proficiency
  • Proactive engagement
  • Patience with users
  • Resource allocation efficiency

Additional Information

As you may have seen from the information contained within my resume, my employment stopped back in 2014. This is due to my marriage breakdown in which I was left with full custody of my 2 disabled children. Due to their needs I made the decision to give up my career at that time to give them my full attention and help guide them through the difficult years that they faced. They have now reached an age and have the abilities to allow me to once again move forward with a career and to allow myself to plan for the future.

Timeline

IT helpdesk manager

The Range (Head Office)
05.2010 - 09.2014

IT helpdesk engineer

The Range (Head Office)
02.2008 - 09.2011

GCSEs -

Blatchington Mill School

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Scott Stenning