Samantha Harris

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Prepared tables for guests and reset tables between customers.
• Kept tables clear of used crockery, glassware and cutlery.
• Totalled bills for customers and processed payments via electronic till system

• Filing and all document management
• Kept up-to-date and accurate transactional records in Xero system
• Managed calendars for Director through effective use of Microsoft Outlook.
• Oversaw database to maintain updated records and accuracy.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Uploaded invoices using Xero after verifying data..
• Calculated bills owed by customers, prepared invoices and distributed statements.
• Managed financial transactions by recording charges, refunds, payments and purchases.
• Reconciled financial discrepancies with diligent review of financial records.

• Delivered outstanding in-store experience through positive and attentive customer service.
• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
• Received stock deliveries, accurately completing paperwork and updating system records and verified deliveries and sales against order documentation and stock levels.
• Analysed financial information to identify discrepancies.
• Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
• Designed visual merchandising and aisle and plinth displays to ensure efficient use of stock at all times
• Worked closely with management to train new team members, supporting optimal sales productivity.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Resolved customer complaints and process issues with proactive problem-solving skills.

• Filed health records and sorted documents for easy retrieval.
• Updated patient records and bookings and inputted data into hospital patient information systems to keep all information up to date.
• Kept to strict patient confidentiality policies regarding patient records and information.
• Booked patient appointments, following up to confirm or change date and time.
• Created and despatched patient invoices, where applicable, for NHS services provided.
• Interacted with customers professionally by phone and email to provide accurate booking information.

I was lucky enough to carry out some work experience working for some of the directors of Barclays Bank in the International Cash Transactions team.

Part of the work that I carried out was to check documents for accuracy and to report any discrepancies or errors.

Barclays provided very positive feedback on how well I worked as part of the team, how accurate my work was and how my work was subsequently used by one of the Managing Directors as part of a presentation.

I am able to provide several references for this work experience, if required.

• Compared proofs of texts with original material with close attention to detail.
• Fact-checked source documents to guarantee accuracy of written information.
• Designed insightful and attractive Powerpoint presentations.
• Helped senior clerical staff complete daily workloads.