THAPELO CLIFFORD MOGOSHI
Widnes,Cheshire
Summary
Dedicated professional with expertise in elderly care, specialising in dementia and palliative care. Demonstrates compassionate empathy and assertiveness, ensuring personalised grooming and personal care. Proficient in manual handling and mobility support, with a strong focus on hygiene assistance and food safety. Committed to sensitivity towards diversity, enhancing the quality of life for individuals through familiarity with care plans and assisted feeding. Career goal: to continue advancing skills in elderly care to provide exceptional support and comfort.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work history
Support care worker
SRS CARE SOLUTIONS
Hawick, The Scottish Borders
2025.04 - 2026.04
- Promoted patient independence through encouragement and guidance in performing tasks.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Maintained a clean, safe environment for patients' comfort and safety.
- Established supportive relationships with patients, fostering trust and communication.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Administered oral medication as required in line with stringent drug control regulations.
- Documented accurate and updated caseload records and reports to streamline process.
- Monitored patient symptoms and progress to boost health outcomes.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
Insurance agent
OUTSURANCE PTY LTD
Johannesburg, GAUTENG
2018.11 - 2022.02
- Maintained up-to-date knowledge of industry regulations, safeguarding company reputation.
- Achieved sales targets through proactive customer engagement.
- Prepared thorough reports by analysing client data.
- Conducted diligent follow-ups, ensuring client satisfaction post-sale.
- Conducted regular training sessions to stay abreast of latest market trends.
- Promoted new insurance products to expand customer base.
- Handled customer complaints tactfully, restoring faith in services provided.
- Collaborated with underwriters for precise risk assessment.
- Built long-term relationships with clients, securing loyalty and repeat business.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Presented financial well-being information to groups of over one hundred people to cultivate new business and increase financial well-being of customers.
- Handled insurance queries from quotation stage to renewal.
- Drove business growth by cross-selling products, leading to better profit margins.
- Generated increase in new clients by proactively contacting previous quotes and lapsed accounts.
- Explained risk coverage premiums and benefits to customers to foster informed decision-making.
- Gathered customer information to assess coverage needs and recommend products.
- Followed market shifts to define corporate contract terms and conditions.
- Met regularly with potential customers, resulting in addition of new accounts.
- Evaluated potential risks for appropriate policy recommendation.
Parts advisor
Jaguar Land Rover Westrand
Johannesburg, Gauteng
2014.10 - 2018.05
- Suggested alternative parts to customers when required items were out of stock.
- Streamlined storage system, making parts easier to locate.
- Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
- Handled customer complaints professionally, resulting in resolved issues.
- Complied with company policies whilst handling returns or exchanges.
- Ensured availability of needed parts by regularly checking inventory levels.
- Placed orders for new stock to meet customer requirements.
- Coordinated with technicians to provide necessary vehicle components on time.
- Performed daily stock counts ensuring adequate inventory levels.
- Handled high-volume parts, service and repair enquiries.
- Promoted parts and accessory sales to increase revenue and drive satisfaction.
- Responded to customer emails quickly to maintain excellent service levels.
- Contributed to departmental compliance with stringent adherence to company policies.
- Greeted customers and asked open-ended questions to better determine needs.
- Identified discrepancies in stocks through regular inventory management.
Area sales executive
Planet Fitness
Johannesburg, Gauteng
2012.04 - 2014.03
- Maintained detailed records of sales activities for better planning and forecasting.
- Worked closely with management to develop effective sales strategies and plans.
- Achieved regional sales targets through proactive customer engagement.
- Assessed competitor activities for gaining a competitive advantage.
Call centre agent
WNS SA
Johannesburg, Gauteng
2009.08 - 2011.10
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Facilitated positive customer experiences with attentive service.
- Increased client trust by providing accurate product information.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
Call centre agent
Vodacom SA
Johannesburg, Gauteng
2006.06 - 2008.01
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Facilitated positive customer experiences with attentive service.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Subscriptions assistant
Times Media Ltd.
Johannesburg, Gauteng
2002.11 - 2005.01
- Organised subscription data for systematic record keeping.
- Collaborated proactively within a team-based environment enhancing overall productivity.
- Responded promptly to subscriber inquiries, leading to increased satisfaction rates.
- Worked closely with sales team for effective cross-selling strategies.
- Managed customer queries by providing comprehensive and accurate information on subscriptions.
- Tracked and followed up expired subscriptions smoothly reinstating lapsed accounts.
Cashier
Woolworths
Johannesburg, Gauteng
1998.12 - 2001.06
- Processed payments swiftly for improved customer experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Balanced till at end of day, maintaining accurate records.
- Assisted customers with enquiries to enhance their shopping experience.
- Maintained clean and organised workspace to ensure efficient service.
Education
Certificate of Higher Education - Call Centre Management
Cornestone Management
Johannesburg/ South Africa 2006.02 - 2007.06
Skills
- Hygiene assistance
- Compassionate empathy
- Familiarity with care plans
- Sensitivity towards diversity
- Food hygiene training
- Assertiveness
- Elderly care
- Palliative Care
- Assisted feeding
- Manual handling training
- Dementia care
- Mobility support
- Grooming and personal care
- Elderly care expertise
Affiliations
- draughts, movies, traveling, music
Custom
THAPELO CLIFFORD, MOGOSHI, 07301728431, mrmogoshi45@gmail.com, AM/A/B1/B/BE, SOUTH AFRICAN, 8/4 Myreslaw Green, ROXBURGHSHIRE, HAWICK, TD9 0JA
Personal Information
Accomplishments
Best performance certicifcate. Outsurance Ltd, 2019
Timeline
Support care worker
SRS CARE SOLUTIONS
2025.04 - 2026.04
Insurance agent
OUTSURANCE PTY LTD
2018.11 - 2022.02
Parts advisor
Jaguar Land Rover Westrand
2014.10 - 2018.05
Area sales executive
Planet Fitness
2012.04 - 2014.03
Call centre agent
WNS SA
2009.08 - 2011.10
Call centre agent
Vodacom SA
2006.06 - 2008.01
Certificate of Higher Education - Call Centre Management
Cornestone Management
2006.02 - 2007.06
Subscriptions assistant
Times Media Ltd.
2002.11 - 2005.01
Cashier
Woolworths
1998.12 - 2001.06