Summary
Overview
Work history
Education
Skills
References
Hobbies and interests
Volunteer Experience
Languages
Affiliations
Timeline
Generic

Agnes Cofor

Liverpool

Summary

A highly motivated and adaptable professional with strong team-working capabilities and a commitment to achieving organisational goals. Demonstrates exceptional communication skills in both English and Polish, alongside proficiency in Microsoft Office Suite and IT systems. Possesses a keen understanding of data protection and confidentiality, complemented by expertise in document control systems, filing system development, and administrative support. Known for reliability, punctuality, and the ability to quickly learn new processes, aiming to leverage these skills to enhance operational efficiency within a dynamic work environment.

Outgoing Office Administrator with 5 years of experience with talent

multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

I am a high motivated and creative individual whose work is always marked with integrity and passion. I have a wide range of experience within the care sector, in banking, working as both a personal banker and cashier, and in payroll administrative and retail, also I have been with NHS Trust since 2021 working in few sectors as ICU, Trauma and Orthopaedic and Bowel Cancer Screening Team, which I am working for over two years now. Working as a personal medical secretary at Whiston Hospital and after, working as a support medical secretary gave me an opportunity to have experience with medical terminology and skills regarding typing Doctors letters.

I am good with planning, organizing and delivering best practise, supporting and promote social care.
As a Bowel Cancer Screening Programme administrator I am preparing many Audits and deliver an outcome to evaluate any errors and shortcomings to develop best BCSP practise. As a part of the team I am responsible for chasing outstanding histology and CTC reports, I am first point of contact with Regional Hub with the recording of results and arrangement of nurse-led community clinic appointment. Arranging colonoscopy appointments at the identified screening centres, arranging and booking bowel scope lists across Trusts as per service guides and standards and diagnostic pathway of patient referred under a 2 week rule process, ensuring that all cancer data/information is stored and transmitted in a format, which adheres to all aspects of the Caldicott guidelines. Maintaining service waiting lists and local databases as a part of the team. Assisting the BCSP Team in the development of robust information system that is supporting current and future needs of the programme.

I am a well presented, polite, courteous, motivated, hardworking and committed to the goals of my employer, keen to undertake any training, knowledge and support which would be needed and necessary. I work well on my own and I am able to use my initiative in appropriate circumstances. I am equally able to work well with and alongside team members. I am committed to my own personal development and I am regarded as flexible, dedicated and keen to take on any challenges presented to me.
I am a quick and adaptable learner and can adapt quickly to new working situation and processes. I am reliable and punctual. I possessed good oral and written communication skills in English, Polish, Slovakian, Czech and some Russian languages. A sound level of understanding of the need to protect personal data and confidentiality issues.

Overview

21
21
years of professional experience
7
7
years of post-secondary education

Work history

Office administrator

NHS Foundation Trust
Liverpool
2022.10 - Current
  • Maintained clean and organised workspace through regular upkeep activities.
  • Fostered a positive work environment with clear communication skills.
  • Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
  • Provided administrative support during high-pressure periods, aiding overall productivity.
  • Ensured compliance with health and safety regulations at all times.
  • Completed data entry tasks accurately, ensuring error-free records were maintained.
  • Streamlined office operations by implementing effective filing systems.
  • Enhanced team efficiency for seamless workflow management.
  • Ensured smooth functioning of the office with regular equipment checks.
  • Managed daily scheduling to facilitate organised operations.
  • Maintained office supplies, reducing downtime due to lack of resources.
  • Coordinated meetings and appointments, ensuring effective time management.
  • Resolved customer queries promptly for improved client satisfaction.
  • Handled correspondence, providing timely responses to all enquiries.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Managed database to maintain updated records and accuracy.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Coordinated office workflow and implemented improvements to drive efficiency and productivity.
  • Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Created and submitted progress reports to upper management.
  • Coordinated work of clerical team members to consistently meet office needs.
  • Maintained patient records adhering to data privacy regulations.
  • Kept accurate patient records supporting efficient documentation practices.
  • Transcribed complex medical terminology to maintain accurate patient records.
  • Recorded sufficient patient information during booking appointments.
  • Facilitated and rescheduled missed appointments for patients.
  • Coordinated patient appointments and follow ups for smooth clinical operations.
  • Scheduled patient appointments efficiently, reducing waiting time significantly.

Support Medical Secretary

NHS Foundation Trust
Trauma and Orthopaedic
2021.08 - 2022.10
  • Managed medical records, ensuring accuracy and accessibility.
  • Contributed to team meetings, providing relevant insights from front desk activities.
  • Promoted a positive patient experience through professional telephone etiquette.
  • Facilitated clear communication between patients and healthcare providers.
  • Improved office efficiency with organised filing systems.
  • Supported hospital staff for smooth day-to-day operations.
  • Created monthly reports on patient statistics providing valuable data for management decisions.
  • Transcribed medical reports accurately, reducing errors in documentation.
  • Provided administrative support to medical staff, enhancing their productivity levels.
  • Executed tasks given by healthcare professionals effectively leading to smooth workflow.
  • Maintained patient confidentiality by adhering to strict data protection policies.
  • Scheduled appointments to reduce patient waiting times.
  • Developed friendly relationships with patients to improve their comfort level during visits.
  • Answered phone enquiries and transferred calls to specific departments.
  • Photocopied and scanned documents to update patient records.
  • Addressed questions, escalating issues and complaints to management.
  • Registered information on database to maintain accurate and updated details.
  • Independently resolved issues with resourceful research and critical thinking,
  • Managed calendar and scheduled appointments for physicians and nurses.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Identified and resolved potential problems to guarantee smooth and efficient workflow.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.
  • Followed strict safety standards, patient protection requirements, and legal guidelines.
  • Shared communications between medical staff and patients.
  • Set new appointments, rescheduled appointments, and sent reminders.
  • Transcribed medical information for patient or facility records.
  • Used spreadsheet software to track important data and identify administrative trends.

Support Medical Secretary

NHS Foundation Trust
Whiston, Merseyside, Merseyside
2021.03 - 2021.08
  • Managed medical records, ensuring accuracy and accessibility.
  • Contributed to team meetings, providing relevant insights from front desk activities.
  • Improved office efficiency with organised filing systems.
  • Supported hospital staff for smooth day-to-day operations.
  • Transcribed medical reports accurately, reducing errors in documentation.
  • Provided administrative support to medical staff, enhancing their productivity levels.
  • Executed tasks given by healthcare professionals effectively leading to smooth workflow.
  • Maintained patient confidentiality by adhering to strict data protection policies.
  • Assisted in audit preparation, achieving compliance with standards.
  • Answered phone enquiries and transferred calls to specific departments.
  • Photocopied and scanned documents to update patient records.
  • Addressed questions, escalating issues and complaints to management.
  • Registered information on database to maintain accurate and updated details.
  • Independently resolved issues with resourceful research and critical thinking,
  • Managed calendar and scheduled appointments for physicians and nurses.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Typed dictation from doctors and updated charts of patients.
  • Attended meetings and recorded minutes to keep proper documentation.
  • Prepared correspondence, audio transcription, reports and general typing using all relevant software.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.

Researcher

Proman Recruitment
2020.03 - 2020.11
  • Helping account managers find a right person to particular job
  • Other administrative responsibilities

Matalan Retail
2020.02 - 2020.03
  • Picking and packing
  • Manual orders
  • Training new starters

Bradley Demolition Ltd
2019.03 - 2020.02
  • General Administration role
  • Updating diaries for Executive Director and Operation Director
  • Updating and co-ordinating costing sheets for projects and assisting in life reporting
  • Assisting management team filing documents control under Directors authorisation
  • Completing 'make ready needs' for internal and external use

Machine Operator

Tangerine Confectionery
2016.01 - 2019.01
  • I am trained in the use of 5 production machines adding flexible working options to my employer especially in training.
  • Filling Paper Work relating to production, hygiene, maintenance of machinery, and health and safety.
  • Training and mentoring new employees.

Cashier

TSB Bank Plc
Liverpool
2013.01 - 2015.01
  • Face to face customer service
  • Taking bill and other payments and cash depositing
  • Telephone enquires
  • Reception enquires
  • Head cashier for main safe
  • Closing accounts for various reasons
  • Problem solving on behalf of clients.

Personal Banker

Lloyds TSB
Liverpool
2008.01 - 2012.01
  • Front of house customer greeting
  • Dealing with customers to open accounts, selling insurance and other products
  • Sending letters to customers
  • Telephone and reception enquiries
  • Closing client accounts
  • Problem-solving on behalf of clients

Bank care worker

European care home ltd
Liverpool
2005.01 - 2007.01
  • Assisting residents with attending appointments
  • Helping and supporting residents with their personal care plans
  • Supporting and encouraging residents with walking
  • Helping residents at meal times
  • Resolving diversity and personal dignity issues

Education

City of Liverpool College
2015.01 - 2015.01

Nursing

University in Poland
1996.01 - 1999.01

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High School in Poland
1991.01 - 1995.01

Skills

  • I am a good team worker, in addition I am adaptable and able to work on own initiative
  • I am highly motivated, hardworking and committed to the goals of my employer
  • I am a quick and adaptable learner and can adapt quickly to new working situations and processes
  • I am reliable and punctual
  • I possess good oral and written communications skills in English and Polish
  • A sound level of understanding of the need to protect personal data and confidentiality issues
  • I have above average work-based computer and IT skills
  • Organisational efficiency
  • Communication management
  • Strong written correspondence
  • Filing system development
  • Document control systems
  • Multi-Tasking capability
  • Telephone etiquette observance
  • Outlook email system mastery
  • Records keeping efficiency
  • Microsoft office suite proficiency
  • Office equipment operation
  • Administrative support provision

References

Available on request

Hobbies and interests

I enjoy swimming to keep fit, watching movies, reading, walking my dog and spending time with my family.

Volunteer Experience

Barnardos, Walton, Volunteer retail assistant, 2016, 2016, face to face customer service, Taking cash and card payments, Organising clothes displays, General store tidiness and health and safety

Languages

Polish
Proficient (C2)
Slovak
Upper intermediate
Czech
Intermediate

Affiliations

  • walking, swimming, reading

Timeline

Office administrator

NHS Foundation Trust
2022.10 - Current

Support Medical Secretary

NHS Foundation Trust
2021.08 - 2022.10

Support Medical Secretary

NHS Foundation Trust
2021.03 - 2021.08

Researcher

Proman Recruitment
2020.03 - 2020.11

Matalan Retail
2020.02 - 2020.03

Bradley Demolition Ltd
2019.03 - 2020.02

Machine Operator

Tangerine Confectionery
2016.01 - 2019.01

City of Liverpool College
2015.01 - 2015.01

Cashier

TSB Bank Plc
2013.01 - 2015.01

Personal Banker

Lloyds TSB
2008.01 - 2012.01

Bank care worker

European care home ltd
2005.01 - 2007.01

Nursing

University in Poland
1996.01 - 1999.01

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High School in Poland
1991.01 - 1995.01
Agnes Cofor