Thandiswa Davis
Nottingham,England
Summary
Experienced in customer service and bar operations, with a strong background in food service and cash handling. Demonstrates skillful team leadership and experienced staff training capabilities, complemented by beginner-level expertise in staff management and silver service. Committed to enhancing operational efficiency and delivering exceptional service, with a focus on career growth within the hospitality industry.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Waitress/Bar staff
Brewhouse and Kitchen
Nottingham
2024.08 - Current
- Deliver exceptional service in a dynamic bar setting, enhancing customer satisfaction.
- Mentor new team members on service protocols, improving team efficiency.
- Conduct gin masterclasses, enriching customer knowledge and experience.
- Enhanced customer satisfaction by implementing a streamlined service protocol, significantly reducing wait times during peak hours.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Room Manager/Waiter/Bar staff
Constellations Midlands
2021.07 - 2024.12
- Managing staff members
- I consistently, personally manage up to 180 covers per shift
- Waitressing at various stadiums such as City Ground, Pride Park, King Power Stadium, Molineux, Trent Bridge & Nottingham Racecourse
- Working alongside chefs coordinating the pass
- Liaising with the customers and building rapport
- Facilitated staff training, resulting in better customer service.
Volunteer retail assistant
Mind Charity Shop
Nottingham
2022.07 - 2022.12
- Handling cash on the till
- Serving and liaising with customers
- Steaming, organizing, and pricing clothing.
- Culling old stock
Waiter/Bar staff
Michael Wisher
Nottingham
2021.06 - 2022.06
- Waitressing and bartending at Trent Bridge Cricket Ground, Motorpoint Arena, University Ballsand Charity Events
- Handling cash and card on the tills
- Standard Dining to Silver Service.
Front of house, Waitress
Chef's Hut
Nottingham
2021.10 - 2022.02
- Dealing with deliveries
- Ensuring general hygiene and health and safety
- Ensuring that food safety standards are kept.
- Counting and checking stock at the start and end of a shift
- Responsibility of closing the shop
Education
Higher National Diploma - Hospitality and Business Management
Leeds Beckett University
Leeds, UK 2023.09 - 2025.06
Bachelor of Arts - International tourism and Hospitality management
De Montfort University
Leicester 2025.09 - 2026.06
Skills
- Customer Service (Experienced)
- Staff Management (Beginner)
- Bar Operations (Experienced)
- Food Service (Experienced)
- Cash Handling (Experienced)
- Team Leadership (Skillful)
- Silver Service (Beginner)
- Staff training capabilities (experienced)
References
References available upon request.
Timeline
Bachelor of Arts - International tourism and Hospitality management
De Montfort University
2025.09 - 2026.06
Waitress/Bar staff
Brewhouse and Kitchen
2024.08 - Current
Higher National Diploma - Hospitality and Business Management
Leeds Beckett University
2023.09 - 2025.06
Volunteer retail assistant
Mind Charity Shop
2022.07 - 2022.12
Front of house, Waitress
Chef's Hut
2021.10 - 2022.02
Room Manager/Waiter/Bar staff
Constellations Midlands
2021.07 - 2024.12
Waiter/Bar staff
Michael Wisher
2021.06 - 2022.06