Thanada Pilgrim

Regional People Partner

• Partnered with the Head of People Partnering, Regional Operations Director and General Managers to deliver the People strategy across the Northern Region, aligning people priorities with business objectives.
• Acted as a trusted advisor to senior operational leaders, providing strategic guidance across workforce planning, recruitment, retention, engagement and organisational performance.
• Managed complex employee relations cases, providing expert advice and mitigating organisational risk.
• Coached and influenced leaders to strengthen people management capability, improve leadership effectiveness and build high-performing teams.
• Designed and delivered People training and development sessions across the Northern Region.
• Championed culture, values and DE&I initiatives across the region, creating an inclusive environment.
• Delivered reward, recognition and engagement initiatives.
• Supported talent development and succession planning by identifying future capability needs and strengthening internal career pathways across all locations.
• Used people data, insights and colleague feedback to influence decision-making, improve People practices from central people function.

• Led and managed the People Administration team, delivering an efficient, customer-focused HR service across the business.
• Oversaw end-to-end recruitment administration and onboarding, including contracts, Right to Work checks, pre-employment compliance and new starter processes.
• Took ownership of employee documentation, HR systems and records, ensuring accuracy, GDPR compliance and adherence to employment legislation.
• Supported employee relations processes through accurate documentation and confidential case management.
• Partnered with People leadership and operational teams to deliver People initiatives, process improvements and continuous improvement projects.
• Coordinated mandatory training, colleague development activities and compliance reporting.
• Acted as a trusted point of contact for managers and colleagues, providing guidance on employee lifecycle, processes and best practice.

• Dealing with the day-to-day HR administrative tasks and enquiries and working closely with the People Manager and People Partner.
• Supporting the recruitment process, placing job adverts, shortlisting, through to arranging interviews and carrying out background checks.
• Leading the new starter process through coordinating paperwork, welcome packs and inductions.
• Coordinate the reporting of mandatory training modules from L&D platform.
• Providing support to all departments whilst helping to drive our vision and values.
• Supporting on exciting projects that further our people proposition.
• Note taking for a variety of ER cases.
• Delivered on tasks within tight deadlines.
• Managed difficult situations, ensured positive employee experience.

• Responsible for administration and co-ordination for onboarding and off-boarding, alongside all phases of an employee lifecycle.
• Managed recruitment processes efficiently for smooth-running business operations.
• Performed hiring and the selection processes for the business and to meet department demands.
• Developed and implemented successful recruitment process to fill more than 50 vacancies within 3 months.
• Mentored team members to succeed and advance within department and company.
• Optimised organisational processes by effectively managing crew schedules for over 120 crew weekly.
• Handled disciplinary investigations and hearings with strong employee relations knowledge.
• Prepared comprehensive reports to provide insights on business performance.