Caron Streeter
Horley,Surrey
Summary
Accomplished HR leader and CIPD Level 7 qualified professional with proven expertise in strategic HR business partnership, organisational development and culture transformation. Adept at stakeholder management, confidently communicating, negotiating, and building relationships to drive positive organisational results. Demonstrated success in building high-performing teams, implementing culture transformation strategies and delivering business results through people focused initiatives. Proven ability in enhancing processes, cultivating leadership skills, and creating inclusive workplace cultures that boost engagement and performance.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
People Manager/Head of People
Fulham Football Club Ltd
New Malden, Kingston upon Thames
08.2022 - Current
- Developed and executed People Strategy ensuring alignment with Club objectives and Values, serving as key liaison between leadership and HR team
- Built an effective HR team, introducing effective HR Business Partnering structure to enhance service delivery and strategic alignment with all Club departments and 3 associated businesses.
- Led implementation of HRIS (HiBob), utilising technology to enhance workflows and optimize efficiency.
- HR Budget responsibility, including company-wide training budget, always hitting budget target.
- Managed recruitment, selection and and facilitated new onboarding processes, reducing hiring time by over 50%.
- Implemented diversity, equity and inclusion initiatives to boost employee engagement, including introduction of Mental Health Champions programme.
- Created performance improvement structures to drive organisational effectiveness and provide leadership pipeline.
- Updated and introduced new HR policies and documentation to ensure compliance with legislative developments and GDPR requirements
- Introduced robust Safer Recruitment and compliance processes to meet Premier League and Safeguarding requirements, resulting in Club reputation as 'best in class'.
- Partnered with Leadership Team on strategic employee corrective actions, regularly presenting at Management Board meetings to gain stakeholder engagement.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Built and cultivated lasting rapport with employees, peers and senior management.
- Oversaw exit interviews and off-boarding processes
- Established Employee Engagement Committee to share and implement best practices and drive cultural transformation.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions, leading a team of People Advisors/Assistant.
- Manged annual engagement survey , using feedback to implement engagement strategies.
- Upskilled line managers through creation of People Manager Training Programme designed to ensure best practice in managing teams, including conflict management.
- Redesigned employee induction programme to ensure promote organisational integration.
- Provided expert HR guidance across all business areas, including effectively and managing complex employee relations matters
- Member of remuneration committee, overseeing employee benefits and compensation strategy
- Integral to set up of new business 'Fulham Pier' including defining all people processes and creating Company Values.
HR Assistant /Business Partner
Fennies Day Nurseries
Epsom, Surrey
03.2021 - 08.2022
- First point of contact for all employees regarding all HR matters.
- Created and implemented organisational Behaviours Framework
- Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviours or legal concerns.
- Developed and managed onboarding strategy - onboarding approximately 30 candidates per month
- Managed high volume Employee Relations, liaising with external employment law specialists
- Lead on implementation of HRIS (Cascade) to all staff including training and change management.
HR Administrator
County Care Independent Living Ltd
Horley, Surrey
12.2020 - 02.2021
- Managed recruitment process from front-line staff through to Senior Management
- On-boarding new starters - issuing contracts/ starter packs, system set up, DBS and reference checks, and scheduling training.
- Competently managed leaver process including performing exit interviews and producing references in line with company guidelines.
- HR administration - maintaining staff files, managing HR inbox, due diligence checks, and first point of contact to staff for all HR queries.
- Led employee relations investigations and disciplinaries
- Introduced ‘well-being' meetings to enhance employee experience
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
- Tracked and administered employee rewards and recognition.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
Ecommerce Search & Content Manager
Virgin Holidays Ltd
10.2017 - 12.2020
- Accountable for the creation, management and maintenance of all Virgin Holidays Product Content online, in accordance with company brand guidelines and delivered to timescales and budgets.
- Responsible for Virgin Holidays' brochure strategy
- Led Ecommerce Team people engagement initiatives and development plans.
- People champion - introduced 'Fearless Leaders' management engagement community
Destination Manager
Virgin Holidays Ltd
06.2015 - 10.2017
- Managed team of Product Executives with focus on development.
- Product Management of designated regions with volume, margin and customer satisfaction targets.
- Purchasing/contracting for both brochures and all tactical activity.
- Exploring XML connection opportunities - securing partnerships and implementing in line with the Virgin Holidays sourcing strategy.
- Managed strategic partnerships and supplier relationships.
- Securing marketing funding from 3rd party suppliers
Product Development Executive
Africa, South America & Australasia, Virgin Holidays Ltd
01.2006 - 06.2015
- Day to day management of destination product.
- Managing the production and sign off process of regional brochures.
- Creating in depth content briefs for Creative Team and Web Team.
- Researching new product opportunities and implementing.
- Delivering training for sales teams and preparing key selling points documents.
- Securing tactical deals for key campaigns and need periods.
Wedding Coordinator
Virgin Holidays Ltd
04.2005 - 01.2006
- Booking and planning client Wedding Ceremonies in Orlando.
Business Planning Analyst
Virgin Holidays Ltd
02.2003 - 04.2005
- Analysing and reporting call centre Performance and planning resource.
Upper Class Support Agent
Virgin Atlantic Airways
09.2002 - 02.2003
- Booking limousines for Upper Class Passengers.
Education
Strategic Human Resources Management
CIPD
11.2022 - 07.2024
People Management
CIPD
11.2019 - 12.2020
NVQ Level 3 - Leisure & Tourism
Croydon College
St John Rigby RC College
Skills
- Successful people manager with high team engagement
- Stakeholder management - confident communicator, negotiator & relationship builder
- Strategic HR Business Partnership
- HRIS knowledge and implementation
- Natural flair for problem-solving and organisational development
- Confident in challenging current processes to ensure process optimisation
- Highly competent in employment law and relations
- Culture transformation and employee engagement
- Leadership development and coaching
Personal Information
Timeline
Strategic Human Resources Management
CIPD
11.2022 - 07.2024
People Manager/Head of People
Fulham Football Club Ltd
08.2022 - Current
HR Assistant /Business Partner
Fennies Day Nurseries
03.2021 - 08.2022
HR Administrator
County Care Independent Living Ltd
12.2020 - 02.2021
People Management
CIPD
11.2019 - 12.2020
Ecommerce Search & Content Manager
Virgin Holidays Ltd
10.2017 - 12.2020
Destination Manager
Virgin Holidays Ltd
06.2015 - 10.2017
Product Development Executive
Africa, South America & Australasia, Virgin Holidays Ltd
01.2006 - 06.2015
Wedding Coordinator
Virgin Holidays Ltd
04.2005 - 01.2006
Business Planning Analyst
Virgin Holidays Ltd
02.2003 - 04.2005
Upper Class Support Agent
Virgin Atlantic Airways
09.2002 - 02.2003
NVQ Level 3 - Leisure & Tourism
Croydon College
St John Rigby RC College
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