THABSILE PRETTY GININDZA
MANZINI,ESWATINI
Summary
I am someone who always strive for excellence in everything I do. I like helping people to satisfaction where ever they need help. I also like to explore positive new things. I have a certificate in sign language which I was prompted to do after meeting a deaf and dump client in our service centre manzini - ENPF, fortunately he was able to read English so we had to communicate through writing.
I am a Pastor, a motivational speaker focused on personal and family matters ,a qualified marriage officer (registered in the Government of Eswatini). As a Customer Service Officer I always make sure that I deliver exceptional customer satisfaction through effective communication and problem-solving. Manages customer inquiries and resolves complaints with professionalism, fostering positive relationships. Committed to enhancing customer experience and maintaining service excellence. i also have a light duty driver's licence
My hobbies are cooking, baking, and travelling to learn about different cultures.
Overview
29
29
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
ESWATINI NATIONAL PROVIDENT FUND
MANZINI, MANZINI
11.2008 - Current
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
ACCOUNTS CLERK
BUILD IT-SPECTRUM
MANZINI, MANZINI
01.2008 - 11.2008
- Reconciled bank statements monthly, identifying discrepancies and resolving them promptly to keep accounts balanced.
- Reconciled daily sales reports with cash and card payment receipts, identifying discrepancies.
- Handled queries from suppliers and customers regarding payments and invoices, ensuring timely resolution.
- Managed accounts receivable ledger, promptly identifying overdue accounts for follow-up.
- Paid vendors and verified accounts and payment totals for accurate accounting.
QUALITY ASSURANCE P.A/CLERK
SWAZILAND FRUIT CANNERS
MALKERNS, MANZINI
01.2007 - 11.2007
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Supported office operations by taking on ad-hoc clerical duties.
- Managed client communications by answering phones and corresponding through email.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Responded to customer enquiries via telephone and email, providing timely and accurate information to enhance customer service.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Safeguarded sensitive and confidential data in compliance with security best practices.
- Maintained a clean and safe working environment, conducting regular checks to comply with health and safety standards.
- Received, routed and distributed incoming mail and parcels.
CUSTOMER SERVICE SUPERVISOR/ACTING MANAGER
AFRILOTTO T/A SWAZILOTTO
MBABANE, MBABANE
01.2005 - 09.2007
- Achieved outstanding customer satisfaction through effective team management.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Managed team of customer service representatives, fostering an environment focused on high-quality client support.
- Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.
- Created positive working environments by offering support and guidance to staff.
- Closely monitored team performance, identifying improvements and providing extra training to underachievers.
PARTTIME RECEPTIONIST/SECRETARY
REDI
MBABANE, HHOHHO
01.2006 - 07.2006
- Maintained clean and orderly reception area to impress and welcome visitors.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Responded to enquiries from clients, vendors and members of public.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Directed clerical tasks, including copying, faxing and file management.
BURSAR/SECRETARY
MOTSHANE HIGH SCHOOL
MBABANE, HHOHHO
04.2002 - 10.2004
- Scanned and photocopied documents for office team members.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
- Maintained organised filing system documenting business operations.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Documented and shared weekly meeting minutes.
- Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
- Kept stationery and office supplies well stocked to meet operational need.
- Drafted, reviewed, and distributed professional correspondence, including emails, letters, and memos to support business communication.
- Kept reception space tidy and professional to welcome visitors.
- Facilitated smooth operation of office equipment, including photocopiers, scanners, and printers, troubleshooting issues as necessary.
- Prepared meeting spaces and equipment for events and presentations.
- Administered petty cash, processing reimbursements and managing expenses to adhere to budgetary guidelines.
- Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
- Recorded staff absences and communicated to affected teams.
- Liaised with clients, suppliers, and service providers, building strong relationships to support business operations.
- Managed diary for senior executives, scheduling meetings and coordinating travel arrangements to optimise time efficiency.
- Oversaw maintenance of office premises, coordinating with cleaning staff and repair technicians to ensure a safe and pleasant working environment.
DATA CAPTURE CLERK
ESWATINI NATIONAL PROVIDENT FUND
MANZINI, MANZINI
02.1998 - 10.2001
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Corrected errors in data to prevent duplication across systems.
- Scanned documentation and entered into database to maintain accurate records.
- Transferred data from paper formats into database systems to keep digital formats.
- Compiled and documented statistical information for weekly reports.
- Examined data to detect and rectify deficiencies or errors.
- Identified errors in data entry and related issues, reporting to supervisors for resolution.
ACCOUNTS CLERK/SECRETARY-HELPING
MATER DOROLOSA CATHOLIC CHURCH
MBABANE, HHOHHO
01.1997 - 01.1998
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Handled photocopying documents, updating files and faxing communications for staff.
- Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
- Answered telephone calls to offer information, direct callers and take messages.
- Managed daily office operations and administrative support for senior management, enhancing organisational efficiency.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
- Monitored deadlines for projects and tasks, proactively reminding team members to ensure timely completion.
- Opened financial statements, input transactions and reconciled accounts.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
Education
MASTER OF EDUCATION - MASTERS IN EDUCATION
UNICAF UNIVERSITY
ZAMBIA BRANCH01-2024
CERTIFICATE OF ATTENDANCE - LEADERSHIP AND PEOPLE MANAGEMENT PROGRAMME
REGENT BUSINESS SCHOOL
MANZINI01-2018
HONOURS IN FINANCIAL MANAGEMENT - BACHELOR OF COMMERCE HONOURS DEGREE
REGENT BUSINESS SCHOOL
MANZINI01-2018
DEGREE - BACHELOR OF COMMERCE DEGREE
REGENT BUSINESS SCHOOL
MANZINI01-2017
CERTIFICATE IN SIGN LANGUAGE - SIGN LANGUAGE
CERTIFICATE IN SIGN LANGUAGE
MANZINI01-2010
AAT LEVEL 2 - AAT
AMADI
MBABANE01-2010
DIPLOMA IN OFFICE ADMINISTRATION - DIPLOMA IN OFFICE ADMINISTRATION
DAMELIN
MBABANE01-2001
DIPLOMA IN FUNDAMENTAL OF MICRO - DIPLOMA
DAMELIN
MBABANE01-2000
DIPLOMA IN PRACTICAL ACCOUNTING - DIPLOMA
DAMELIN
MBABANE01-1999
Skills
- Customer engagement
- Customer experience
- Clear communication
- Conflict resolution
Timeline
CUSTOMER SERVICE OFFICER
ESWATINI NATIONAL PROVIDENT FUND
11.2008 - Current
ACCOUNTS CLERK
BUILD IT-SPECTRUM
01.2008 - 11.2008
QUALITY ASSURANCE P.A/CLERK
SWAZILAND FRUIT CANNERS
01.2007 - 11.2007
PARTTIME RECEPTIONIST/SECRETARY
REDI
01.2006 - 07.2006
CUSTOMER SERVICE SUPERVISOR/ACTING MANAGER
AFRILOTTO T/A SWAZILOTTO
01.2005 - 09.2007
BURSAR/SECRETARY
MOTSHANE HIGH SCHOOL
04.2002 - 10.2004
DATA CAPTURE CLERK
ESWATINI NATIONAL PROVIDENT FUND
02.1998 - 10.2001
ACCOUNTS CLERK/SECRETARY-HELPING
MATER DOROLOSA CATHOLIC CHURCH
01.1997 - 01.1998
MASTER OF EDUCATION - MASTERS IN EDUCATION
UNICAF UNIVERSITY
CERTIFICATE OF ATTENDANCE - LEADERSHIP AND PEOPLE MANAGEMENT PROGRAMME
REGENT BUSINESS SCHOOL
HONOURS IN FINANCIAL MANAGEMENT - BACHELOR OF COMMERCE HONOURS DEGREE
REGENT BUSINESS SCHOOL
DEGREE - BACHELOR OF COMMERCE DEGREE
REGENT BUSINESS SCHOOL
CERTIFICATE IN SIGN LANGUAGE - SIGN LANGUAGE
CERTIFICATE IN SIGN LANGUAGE
AAT LEVEL 2 - AAT
AMADI
DIPLOMA IN OFFICE ADMINISTRATION - DIPLOMA IN OFFICE ADMINISTRATION
DAMELIN
DIPLOMA IN FUNDAMENTAL OF MICRO - DIPLOMA
DAMELIN
DIPLOMA IN PRACTICAL ACCOUNTING - DIPLOMA
DAMELIN