Thabiso Mantjela
Roodepoort,South Africa
Summary
Dedicated education professional with extensive expertise in student record maintenance, special needs education, and proactive outreach. Demonstrates proficiency in financial aid processing, effective referral making, and course selection advising. Skilled in student recruitment strategies and university admission process mastery, complemented by multilingualism and empathic listening. Adept at educational planning and academic counselling, with a strong command of Salesforce to enhance student retention strategies. Committed to fostering an inclusive educational environment through parent-student mediation and goal setting assistance.
Overview
8
8
years of professional experience
Work history
Student advisor
IIE-VEGA
Randburg, South Africa
12.2023 - 10.2025
- Promoted academic programs through school presentations and career talks.
- Cultivated relationships with schools, teachers, and guidance teams to boost engagement.
- Distributed marketing materials at events to enhance program visibility among students.
- Guided prospective students in course selection, applications, and enrolment processes.
- Tracked leads, follow-ups, and conversions by managing the sales pipeline.
- Submitted weekly reports on outreach activities, leads, and enrolment metrics.
- Maintained accurate records of students and schools using CRM systems.
- Surpassed enrolment targets while delivering exceptional student support.
Corporate Sales Executive
Academy of York
Randburg, South Africa
12.2022 - 11.2023
- Engaged corporate clients to deliver customised training solutions.
- Conducted needs analysis to identify suitable programs and services.
- Presented training offerings to decision-makers, showcasing benefits and features.
- Negotiated contracts and pricing to secure profitable agreements.
- Cultivated strong client relationships to encourage repeat business.
- Managed CRM data and monitored sales pipeline for precise reporting.
- Consistently exceeded sales targets and key performance indicators.
Student Advisor
Academy of York
Randburg, South Africa
12.2020 - 11.2022
- Facilitated course selection and enrollment for prospective students, achieving consultation targets.
- Conducted consultations to align study goals with appropriate programmes.
- Guided students through admission requirements and documentation processes.
- Followed up on leads through calls and emails to boost enrolments.
- Maintained accurate student records and updated CRM systems for efficiency.
- Delivered exceptional support to enhance student experience.
Sales intern
Sugar Insurance
Midrand, South Africa
12.2019 - 12.2020
- Acquired new clients through in-person consultations for home insurance sales.
- Achieved expected sales targets consistently across all quarters.
- Generated leads with cold calling and networking activities.
- Followed up on leads generated from trade shows, strengthening prospective client relationships.
- Conducted market research to identify new business opportunities.
Retentions/ Client Care Advisor
OUTsurance
Randburg, South Africa
08.2017 - 03.2019
- Managed inbound and outbound calls, successfully retaining existing customers.
- Provided effective solutions after identifying cancellation reasons.
- Delivered prompt resolutions to queries, ensuring high-quality customer service.
- Recommended appropriate offers and upgrades to satisfy customer requirements.
- Ensured accurate maintenance of customer records on CRM systems.
- Consistently met specified retention, quality, and performance benchmarks.
- Enhanced overall customer satisfaction and loyalty through dedicated service.
Education
Certificate - Skills Development
Academy of York
LLB Bachelor of Laws - undefined
University of South Africa
BSc - Mathematical Science
University of Johannesburg
Matric Grade 12/Matric - undefined
Princess high school
Gauteng, South AfricaSkills
- Student record maintenance
- Special needs education understanding
- Proactive outreach
- Financial aid processing
- Effective referral making
- Presentation competency
- Course selection advising
- Goal setting assistance
- Student recruitment strategies
- Education administration expertise
- University admission process mastery
- Multilingualism
- Empathic listening
- Parent-Student mediation
- Educational planning
- Salesforce
- Student retention strategies
- Academic counselling
Reference
- Val, Leeming, Director, val@interfaceinc.co.za, 082 822 4561, Academy of York
- Zuki, Mzzoonyane, Manager, +27 76 639 6789, Sugar insurance
Interests
2013-2021, Princess high school debating society, (President and Coach), Conhill annual debate tournament, Gauteng debating league., Books debating tournament (Botswana), Debate time (Zambia), 2020-2019, AFM Honeydew Community Church, Youth leader, Choir member, Deacon, Assistant Secretary
Timeline
Student advisor
IIE-VEGA
12.2023 - 10.2025
Corporate Sales Executive
Academy of York
12.2022 - 11.2023
Student Advisor
Academy of York
12.2020 - 11.2022
Sales intern
Sugar Insurance
12.2019 - 12.2020
Retentions/ Client Care Advisor
OUTsurance
08.2017 - 03.2019
LLB Bachelor of Laws - undefined
University of South Africa
BSc - Mathematical Science
University of Johannesburg
Matric Grade 12/Matric - undefined
Princess high school
Certificate - Skills Development
Academy of York