Summary
Overview
Work history
Education
Skills
Languages
Other Experience
Timeline
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Benedicte Mornet

Benedicte Mornet

London

Summary

Seasoned professional with focus on student satisfaction through strategic planning and execution of student support services. Demonstrates strong skills in event planning and coordinating, stakeholder liaison, and student advocacy. Committed to providing exceptional student support while maintaining personal organisation and cultural sensitivity. Career goals include advancing in roles that leverage budgeting management and stakeholder engagement to enhance educational environments.

Overview

27
27
years of professional experience
6
6
years of post-secondary education

Work history

MBA Student Services Coordinator

BAYES BUSINESS SCHOOL
London
08.2005 - 06.2025
  • Company Overview: formerly Cass, London, UK
  • Coordinate the work of the MBA Programme team in supporting the MBA student experience.
  • Provide guidance and support to all MBA students and alumni across programmes on academic matters, aiding their decision-making process.
  • Main point of contact for students in regard to their student experience, ensuring they are provided with up to date and appropriate information to support their student journey.
  • Plan and implement student feedback processes, including but not limited to questionnaires, course surveys and ad-hoc feedback. Attend all Student-Staff Liaison Committees.
  • Manage yearly overall hospitality budget of £100,000 and organise events for students and alumni including awards ceremonies, business competitions and receptions.
  • Manage all aspects of the international course and elective modules for over 400 students.
  • Manage course preparation and programme for all core and optional international modules (Iceland, Chile, China, Vietnam, the UAE, South Africa, USA: Las Vegas and Silicon Valley) in collaboration with the MBA Course Directors, faculty and external stakeholders.
  • Arrange committee meetings, circulate agendas, book rooms, and monitor the progress of the trips’ preparation.
  • Liaise and brief students and alumni in regards to the international activities; develop and maintain the participants’ contacts and records database; collect all payments and paperwork for students’ participation.
  • Arrange flights, hotel and conference rooms for 40 to 140 delegates catering for individual requests.
  • Coordinate guest speakers’ events abroad and host alumni events and corporate hospitality for the school.
  • Evaluate trips’ procedures; recommend and implement improvements, such as on-line registration procedures.
  • Develop visa application procedures; advise and process all visas for students and staff;
  • Increased efficiency by streamlining student registration procedures.
  • Be the main point of contact for students and staff about the international component of the MBA programmes.
  • Manage a yearly budget of £1 million for all the trips; process invoices and maintain financial records.
  • Supervise all students and respond to any queries and emergency situations during the trip.
  • Coordinate print and delivery of brochures; edit printed material destined to students and sponsors.
  • Liaise with partner schools overseas regarding exchanges in terms of courses, timetables, admissions criteria and selection of students and advise incoming students on immigration matters, courses offered and accommodation.
  • Managed MBA and MSc Programme ranking activities.
  • Managed the gathering of data and liaise with the Dean’s Office to support Cass Business School’s objectives in relation to future rankings. Make recommendations to the Dean and Course Directors to improve the rankings.
  • Established and maintained communication links within University Departments (Careers, Alumni, HR, Research Office) to aid the transfer of information for all ranking activities.
  • Prepared and made presentations about the rankings to students, faculty and other stakeholders.
  • Supervised one administrator in the gathering of data and rankings timetable.

Learning Support Officer/ Dubai Executive MBA Programme/ Secondment

BAYES BUSINESS SCHOOL
London
12.2009 - 12.2010
  • Company Overview: formerly Cass, London, UK
  • Managed/ Administered all aspects of the Off-Campus Dubai Programme.
  • Coordinated enrolment/registration process and made all arrangements for the orientation programme for up to 50/60 students.
  • Made travel arrangements for lecturers running monthly workshops in Dubai, including organisation of flights, insurance, visas and accommodation.
  • Drew up timetables and associated programme documentation, prepared and updated programme handbooks.
  • Maintained module outlines/syllabi and administered coursework components submitted through the Virtual Learning Environment (VLE), including liaising with lecturers and recording of marks on the SITS database.
  • Coordinated exams in liaison with the Exams Officer.
  • Coordinated programme and module evaluation forms submitted through the VLE.
  • Maintained contact with students in Dubai, providing information, support and advice.
  • Monitored student performance, bringing problems to the attention of academic staff.
  • Set up and maintained the Virtual Learning Environment (CassLearn and later Moodle) for all courses, including timetable, module information, web links, hyperlinks, and uploaded learning materials, in consultation with the Programme Director and relevant lecturer.
  • Proof read, formatted units, coursework and learning materials for the VLE (apply standard in-house style/layout).
  • Monitored the use of the VLE, including comments, Q & A and news and delegated questions to relevant persons.
  • Adapted quickly to changing environments whilst maintaining high work standards.

Student Affairs Coordinator

INTERSTUDY USA
Medford, USA
08.1999 - 07.2004
  • Company Overview: Study Abroad Organisation providing programmes in Britain, Ireland, South Africa and Botswana
  • Advised 400 students annually about the 30 fully-integrated study abroad options in Europe and South Africa.
  • Developed and administered the summer programmes in South Africa. Managed student recruiting and advising, created pre-departure materials, coordinated students’ arrival, monitored their academic and personal concerns.
  • Reviewed and submitted completed applications for admission to universities overseas.
  • Provided extensive guidance to students before departure. Counselled students on culture shock, academic & financial issues, health & safety issues, legal immigration documentation, housing options etc.
  • Served as main contact to students and parents regarding the programmes, policies, and health and safety abroad.
  • Collaborated with overseas staff regarding student personal and academic issues.
  • Evaluated the programmes through questionnaires. Executed new measures to improve the students’ experience.
  • Assisted in revising and editing all publication materials.
  • Promoted the programmes through college visits and participation in study abroad fairs and conferences.
  • Planned and led successful 10-day site visits overseas for US Study Abroad advisors and faculty, organised flights, lodging, meetings on site, managed the budget.
  • Assisted the office staff in the hiring process, trained the newly hired staff.
  • Study Abroad Organisation providing programmes in Britain, Ireland, South Africa and Botswana

International Student Services Coordinator

CLEMSON UNIVERSITY INTERNATIONAL OFFICE
Clemson, USA
08.1998 - 06.1999
  • Advised international students regarding US immigration regulations.
  • Counselled students on registration, financial aid, housing services, transcripts and other personal concerns.
  • Facilitated orientations for incoming students, organised workshops on international students’ issues in the US.
  • Supervised graduate assistants in their daily duties and projects.

Education

Master of Arts - Counselling and Guidance Services in Student Affairs

Clemson University
South Carolina, USA
08.1996 - 08.1998

Bachelor of Science - Economic Sciences

Universite du Maine
Le Mans, France
09.1991 - 09.1995

Skills

  • Microsoft office suite proficiency
  • Budgeting and financial planning
  • Student record maintenance
  • Event planning
  • Stakeholder liaison
  • Student advocacy
  • Event coordinating
  • Student support
  • Personal organisation
  • Budget management
  • Cultural sensitivity

Languages

French
Native
English
Fluent
German
Advanced
Spanish
Beginner

Other Experience

Academic Year Study Abroad: European Exchange Programme Erasmus in Germany (93-94) & International Student Exchange Programme in the USA (95-96).


Volunteer English and French Teacher at Nawaminthrachinuthit Triamudomsuksanomklao School, Bangkok, Thailand (Sept. 2004-June 2005).

Timeline

Learning Support Officer/ Dubai Executive MBA Programme/ Secondment

BAYES BUSINESS SCHOOL
12.2009 - 12.2010

MBA Student Services Coordinator

BAYES BUSINESS SCHOOL
08.2005 - 06.2025

Student Affairs Coordinator

INTERSTUDY USA
08.1999 - 07.2004

International Student Services Coordinator

CLEMSON UNIVERSITY INTERNATIONAL OFFICE
08.1998 - 06.1999

Master of Arts - Counselling and Guidance Services in Student Affairs

Clemson University
08.1996 - 08.1998

Bachelor of Science - Economic Sciences

Universite du Maine
09.1991 - 09.1995

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Benedicte Mornet