TETIANA NYKOLTSIV
London,England
Summary
Motivated hospitality professional with strong experience in luxury hotel and high-volume F&B environments. Skilled in leading teams, delivering personalised guest experiences, and maintaining high service standards under pressure. Passionate about creating welcoming atmospheres, building genuine guest connections, and driving smooth, efficient floor operations.
Overview
4
4
years of professional experience
Work history
Front office supervisor
The Waldorf Hilton
London, England
2025.04 - Current
- Supervise daily front office operations, leading the team to deliver consistent, high service standards
- Take ownership of shifts, ensuring smooth operations and effective team performance
- Act as main point of contact for guest complaints, resolving issues professionally and efficiently
- Train and develop team members, including Forbes-standard training to support luxury service delivery
- Manage VIP arrivals, room allocations, and special requests with a personalised approach
- Build strong guest relationships and support high levels of guest satisfaction
- Coordinate with other departments to ensure seamless service delivery
- Create team engagement initiatives, including a recognition board to motivate staff
- Support the team on the floor during busy periods, maintaining a hands-on leadership approach
Receptionist
The Waldorf Hilton
London, England
2024.02 - 2025.04
- Managed check-in and check-out procedures, ensuring a smooth and welcoming guest experience
- Handled guest enquiries and complaints in a professional and friendly manner
- Supported VIP guest preparation, ensuring attention to detail and personalised service
- Coordinated guest amenities to enhance overall satisfaction
- Prepared daily reception and audit reports, supporting accurate front office operations
- Assisted in training new front office and night audit team members
- Maintained strong organisation and efficiency in a fast-paced environment
- Used systems including OnQ, as well as Microsoft Excel, Word, Outlook, and Teams
Hostess / Team Leader / Room Service
Sofitel
London, England
2022.07 - 2024.01
- Created a welcoming and energetic atmosphere on the floor, ensuring guests felt valued and engaged
- Managed reservations, seating, and floor flow to deliver smooth and efficient service
- Led shifts on the floor, supporting the team to maintain strong service standards
- Trained and supported team members, building confidence and consistency in service
- Delivered personalised guest service, including recommendations and guest interaction
- Handled feedback and complaints quickly and professionally
- Coordinated with kitchen and bar teams for seamless service delivery
- Supported room service operations with high standards of timing and presentation
- Maintained organisation and smooth service flow during busy shifts
Education
Bachelor of Arts - Business & Hospitality Management
London College of Contemporary Arts (LCCA)
LondonBachelor of Arts - Philology
Chernivtsi National University
Ukraine 2021 - 2025
Certificate of Higher Education -
Chortkiv Gymnasium
Ukraine 2010 - 2021
Skills
- Guest experience & relationship building
- Floor leadership & team support
- Training & team development
- VIP & personalised service
- Complaint handling & problem solving
- Fast-paced, high-volume service
- Strong communication & teamwork
- Organisation & attention to detail
- Systems: Opera, SevenRooms, Micros, OnQ
- Microsoft Office (Excel, Word, Outlook, Teams)
Languages
English
Fluent
Ukrainian
Native
German
Intermediate
Russian
Fluent
Timeline
Front office supervisor
The Waldorf Hilton
2025.04 - Current
Receptionist
The Waldorf Hilton
2024.02 - 2025.04
Hostess / Team Leader / Room Service
Sofitel
2022.07 - 2024.01
Bachelor of Arts - Philology
Chernivtsi National University
2021 - 2025
Certificate of Higher Education -
Chortkiv Gymnasium
2010 - 2021
Bachelor of Arts - Business & Hospitality Management
London College of Contemporary Arts (LCCA)