Habiba Nasr
Dubai,UAE
Summary
Accomplished professional with expertise in complaint resolution, guest feedback evaluation, and customer service excellence. Demonstrates strong time efficiency and creative thinking skills, coupled with a deep understanding of hotel operations. Bilingual capabilities enhance relationship-building efforts, ensuring exceptional service delivery. Career goal: to leverage extensive skills in a dynamic hospitality environment to drive guest satisfaction and operational success.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
Hilton Dubai Jumeirah
Dubai, UAE
09.2023 - 01.2025
- Ensured smooth operations by coordinating front desk staff and activities.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Managed bookings and reservations to eliminate overbooking incidents.
- Coordinated room assignments for optimal utilization of resources.
- Trained new employees to ensure adherence to hotel standards and practices.
Front Office Supervisor
Hilton Hurghada Plaza
Hurghada, Egypt
03.2022 - 09.2023
- Supervising the Reception operations to ensure accuracy and efficiency in check-in/out procedures
- Communicated policy changes and business priorities to streamline office team tasks.
- Supporting Team Members in handling Guest requests and inquiries to ensure a positive outcome
- Maintaining a consistent, high level of customer service
Guest Service Agent* Acting as Supervisor
Rixos Premium Magawish, Suites and Villas
Hurghada, Egypt
01.2021 - 07.2021
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Enhanced guest satisfaction by providing prompt and courteous service.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Ensured smooth operations with regular maintenance checks.
GUEST SERVICE AGENT
Hilton Hurghada Resort
Hurghada, Egypt
12.2018 - 01.2021
- Took responsibility for safekeeping of guest valuables at the front desk, promoting trust and reliability.
- Actioned special requests to elevate guest stays.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Facilitated check-in and check-out procedures for guests.
- Informed guests of hotel security features and offered details regarding safety processes and procedures.
Education
Faculty of Arts - English section
Cairo University
CairoSkills
- Complaint resolution
- Guest feedback evaluation
- Customer service excellence
- Time efficiency
- Bilingual or multilingual
- Creative thinking
- Relationship-building
- Hotel operations understanding
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Languages
Arabic
Native
English
Fluent
Accomplishments
Hilton Hurghada Plaza EMEA Award of Excellence 2022.
LEAD 1.1 Virtual Leadership Development Series with Harvard (EMEA/APAC).
LEAD 2.1 Virtual Leadership Development Series with Harvard (EMEA/APAC).
FPG – up-selling revenue Maximization solutions.
Have been selected as the top one up seller for more than 5 times in 10 months.
References
References available upon request.
Timeline
Front Office Supervisor
Hilton Dubai Jumeirah
09.2023 - 01.2025
Front Office Supervisor
Hilton Hurghada Plaza
03.2022 - 09.2023
Guest Service Agent* Acting as Supervisor
Rixos Premium Magawish, Suites and Villas
01.2021 - 07.2021
GUEST SERVICE AGENT
Hilton Hurghada Resort
12.2018 - 01.2021
Faculty of Arts - English section
Cairo University
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