Tess Howson-Wright
Droitwich,Worcest
Summary
Highly skilled professional with expertise in IT skills, organisational skills, and decision-making capacity. Demonstrates exceptional problem-solving abilities, critical thinking, and mediation skills. Adept at both verbal and non-verbal communication, with a strong focus on attention to detail and compassionate listening. Known for a customer-oriented approach, polite demeanour, and service excellence. Proficient in complaint management, multitasking, time keeping, and maintaining professional composure. Utilises tactical communication and team leadership to drive success in dynamic environments. Committed to continuous improvement and learning new skills.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Police officer
West Midlands Police
Birmingham, West Midlands
01.2017 - Current
- Engage deeply with local communities.
- Respond promptly to emergency situations, triaged scenes,contain threats.
- Manage incident responses efficiently and effectively.
- Foster strong public relations with local community via collaborative initiatives.
- Monitor the well-being of identified individuals.
- Execute comprehensive quality assessments.
Police Community Support Officer
West Midlands Police
Birmingham, West Midlands
01.2009 - 01.2017
- Mitigated potential conflicts through advanced communication skills.
- Provided consistent support for various community functions.
- Delivered presentations at educational institutions to raise awareness of community issues.
- Forged strong partnerships with influential local businesses, facilitating collective crime prevention strategies.
- Communicated effectively with local communities, building feelings of safety and security through compassionate support.
Retail Manager
Klick Photopoint - Max Spielmann
Birmingham , West Midlands
01.1999 - 01.2009
- Supervised a small team of 4 in a digital photography retail store with a large customer base. Handled schedules, queries, regulations and complaints.
- Encouraged positive atmospheres by coaching teams effectively.
- Organised special events and promotions to drive traffic and increase sales volume.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
Education
NVQ Level 3 - Retail Management
Klick Photopoint
Birmingham 03.2008 - 06.2008
CLAIT - Business Management and Computing
Coleg Llandrillo
North Wales 03.1998 - 09.1998
Skills
- IT Skills
- Organisational skills
- Decision making capacity
- Critical thinking
- Mediation skills
- Communication skill, verbal and non verbal
- Attention to Detail
- Compassionate listening
- Customer oriented
- Polite demeanour
- Service excellence
- Professional composure
Affiliations
- I like reading, listening to music, walking, learning new skills, Cooking and spending quality time with my family.
Accomplishments
Chief Constables Commendation
Awards for partnership work within the community.
Timeline
Police officer
West Midlands Police
01.2017 - Current
Police Community Support Officer
West Midlands Police
01.2009 - 01.2017
NVQ Level 3 - Retail Management
Klick Photopoint
03.2008 - 06.2008
Retail Manager
Klick Photopoint - Max Spielmann
01.1999 - 01.2009
CLAIT - Business Management and Computing
Coleg Llandrillo
03.1998 - 09.1998
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