Terry Francis

• Remotely resolved escalated technical issues promptly, ensuring minimal disruptions in operations.

Commission and Service Industrial Burners Boilers at Various sites

around the Uk which include Government Building and Royal Palaces.

• Minimised safety risks with thorough inspections and maintenance schedules.
• Managed multiple projects, ensuring timely completion and high-quality work.
• Cooperated with cross-functional teams during project development stages.
• Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
• Conducted regular site visits to oversee construction process and progress.

Technical engineer for light commercial and domestic boilers.

• Installed and serviced high-end tech equipment, ensuring optimal performance.
• Identify manufacturing defects and work with the design office in Germany to implement the required software or hardware.
• commission heat pumps which include ground and airsource.
• Commission Solar thermal projects.
• Train new engineers and sit on the company multi discipline board monthly to improve quality ,service and efficiency.

Design and commission new heating installations.

Repair burners and boilers.

• Oversaw financial operations for fiscal control and profitability.
• Negotiated profitable contracts, increasing company revenue.
• Delivered high-quality services by maintaining customer focus at all times.
• Identified market trends, leading to business expansion opportunities.

• Coordinated facility maintenance, providing a safe and comfortable work environment.
• Implemented new filing systems, improving data retrieval efficiency.
• Updated office policies to reflect changing business needs and regulations.
• Organised staff holiday schedules without disrupting workflow continuity.
• Handled incoming correspondence, resulting in timely responses and decision-making.
• Maintained company records in compliance with legal requirements.