Julia Barszcz
Shepperton,Surrey
Summary
Hardworking individual offering strong foundation in problem-solving and teamwork, combined with keen attention to detail and strong communication skills. Knowledgeable about basic cybersecurity principles and quick to learn new technologies. Ready to use and develop analytical, investigative, and technical skills.
Overview
10
10
years of professional experience
4036
4036
years of post-secondary education
Work history
Technical Support Engineer
HP/ HyperX
Reading
04.2024 - Current
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
- Collaborated with cross-functional teams to ensure smooth system functioning.
- Prioritised tasks effectively for efficient resolution of customer concerns.
- Contributed significantly to team projects by sharing insights and expertise in tech support domain.
- Established effective rapport with customers through professional handling of their queries and concerns.
Product Support Specialist
Datasite
London, City of London
01.2024 - 04.2024
- Identified recurring problems, leading to long-term fixes.
- Conducted regular follow-ups with clients, fostering strong business relationships.
- Resolved customer queries to increase loyalty and trust.
- Utilised deep understanding of products to offer tailored advice.
- Collaborated with cross-functional teams for seamless service delivery.
- Streamlined support processes to boost efficiency and productivity.
Indirect Procurement Buyer
Synthos SA
Oświęcim, Lesser Poland
08.2023 - 01.2024
- Accurately evaluated quotations, maintaining that quoted costs were in accordance with budget.
- Regularly negotiated with key suppliers, achieving optimum price and delivery options.
- Raised purchase orders against project demand, guaranteeing orders were placed in-line with supplier quotes.
- Coordinated and tracked deliveries of goods to fulfil inventory needs within target deadlines.
Technical Support Engineer
HP/ HyperX
Sunbury
10.2022 - 08.2023
- Responded to customer emails and live chat regarding technical malfunctions and issues to fix remotely. Managed over 25 chats per day + 100 emails and social media platforms.
- Addressed and resolved SLA issues promptly
- Provided clear and concise step-by- step technical support to guide clients
- Logged and completed reports to submit technical details to management
- Additionally, covered for E-commerce team as well as RMA Team
- Merchandise Authorisation (RMA) team.
Senior Customer Service Specialist
HP/ HyperX
Sunbury
04.2022 - 10.2022
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Employed issue-resolution skills to respond to customers faster than company average
- Troubleshoot problems and diagnosed system faults
- Handled customer concerns and escalated major issues to supervisor
- Spoke to customers in multiple languages to resolve problems and answer questions
Customer Service Specialist
Kingston Technology/HP
Sunbury
09.2020 - 04.2022
- Handled all special customer requests relating to order deliveries and provided adequate post- sales service
- Developed strong collaborative working relationships with European and Middle
- East supply chain communities
- Established warm and friendly rapport whilst interacting with customers by email and on live chat
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft (GDPR)
Nurse
Pflegefachschule des EvK. Witten
Witten
10.2019 - 09.2020
- Seeing patients and assessing their health needs
- Providing care for elderly patients, managing acute to chronic health issues, and assessing and evaluating individual patient requirements
- Providing high standards of patient care and focusing on specific care requirements for patients presenting with complex health problems such as Alzheimer's Disease and Dementia
- Managed post-operative patients and delivered individual care for post ICU patients with tracheostomy and patients in coma, PEG support and aftercare.
Store Manager
Rossman, Witten
08.2016 - 10.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Created work schedules according to sales volume and number of employees Responded to customer concerns with friendly and knowledgeable
- Service and remedied issues promptly and effectively
- Managed inventory control, cash control and store opening and closing procedures.
Purchasing Department Assistant
BGA Automotive UK
Swindon
09.2015 - 05.2016
- Monitored stock levels and identified purchasing needs, researched potential vendors
- Tracked orders and ensured timely delivery
- Update internal databases with order details (dates, vendors, quantities, discounts)
- Conducted market research to identify pricing trends.
Education
Bachelor of Business Administration - Human Resource Management
WSB Merito
03/2021 - 02.2024
A-Levels - Nurse
NURSE Pflegefachschule Des EvK
10/2019 - 10.2020
A-Levels -
Salezjański Zespół Szkół Publicznych Im, Dominika
09/2012 - 05.2015
Master of Science - Cybersecurity
WSKZ
Wroclaw, Poland 03.2025 -
Skills
- Efficient, organized, capable to multitask
- Strong admin and IT skills
- Have ability to listen and respond to customers needs
- Excellent communication skills and memory
- Fast learner
- Passion for delivering exceptional levels of of client service
- Confident and professional manner
- Remain calm under pressure
- Flexible team player with positive "yes I can” attitude
- Experience in high-pressure team environments
- Leverages planning, reporting and data analysis
- Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation Sound decision-making skills
- Team leadership
- IT savvy
Languages
Polish
Native
English
Fluent
German
Fluent
Affiliations
- Running
- Traveling
- Long walks
Timeline
Master of Science - Cybersecurity
WSKZ
03.2025 -
Technical Support Engineer
HP/ HyperX
04.2024 - Current
Product Support Specialist
Datasite
01.2024 - 04.2024
Indirect Procurement Buyer
Synthos SA
08.2023 - 01.2024
Technical Support Engineer
HP/ HyperX
10.2022 - 08.2023
Senior Customer Service Specialist
HP/ HyperX
04.2022 - 10.2022
Customer Service Specialist
Kingston Technology/HP
09.2020 - 04.2022
Nurse
Pflegefachschule des EvK. Witten
10.2019 - 09.2020
Store Manager
Rossman, Witten
08.2016 - 10.2019
Purchasing Department Assistant
BGA Automotive UK
09.2015 - 05.2016
Bachelor of Business Administration - Human Resource Management
WSB Merito
03/2021 - 02.2024
A-Levels - Nurse
NURSE Pflegefachschule Des EvK
10/2019 - 10.2020
A-Levels -
Salezjański Zespół Szkół Publicznych Im, Dominika
09/2012 - 05.2015
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