Terri-Louise Rolfe
East Retford,Nottinghamshire
Summary
Dedicated professional with diverse skills and extensive work experience. Committed to completing tasks efficiently and effectively, consistently meeting deadlines. Eager to undertake training opportunities for career advancement and embrace new challenges. Strong time management abilities ensure high productivity in all job roles.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Health care assistant
Nottinghamshire Healthcare NHS Foundation Trust
East Retford, Nottinghamshire
03.2022 - Current
- Assisted patients with daily living activities to promote independence and well-being.
- Provided compassionate support to individuals experiencing mental health challenges.
- Collaborated with healthcare professionals to develop and implement patient care plans.
- Monitored patient conditions and reported any changes to senior staff promptly.
- Delivered high-quality personal care whilst ensuring patient dignity and respect.
- Engaged in therapeutic activities to enhance patients' emotional and social skills.
- Maintained accurate and confidential patient records in compliance with organisational policies.
- Participated in training sessions to enhance skills and knowledge in patient care.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Helped clients develop life skills for enhanced independence and self-reliance.
- Coordinated with healthcare professionals to provide holistic care.
- Advocated for patients' rights, ensured their protection and dignity.
Domestic housekeeper
Nottinghamshire Healthcare NHS Foundation Trust
East Retford, Nottinghamshire
03.2020 - 03.2022
- Maintained cleanliness and hygiene standards throughout patient areas and communal spaces.
- Organised laundry services, ensuring timely and efficient handling of linens and personal clothing.
- Supported staff in managing inventory of cleaning supplies and equipment for optimal operations.
- Assisted in maintaining safe environment by adhering to health and safety regulations.
- Collected and disposed of waste materials following safety regulations.
- Operated cleaning equipment such as floor scrubbers and vacuum cleaners.
- Collaborated with healthcare staff to address specific cleaning needs effectively.
- Monitored and reported any maintenance issues to ensure facilities remained functional.
- Followed infection control protocols to minimise risk of contamination.
- Participated in training sessions to improve cleaning techniques and safety practices.
- Provided infection control with appropriate use of disinfectants.
- Adhered to safety protocols to reduce accidents in wet areas.
- Assisted in deep-cleaning projects, improving overall facility appearance.
- Followed strict hygiene protocols, ensuring maximum cleanliness standards.
- Cleaned public areas for creating a fresh atmosphere for visitors.
Warehouse supervisor
Wilko
Worksop, Nottinghamshire
10.2016 - 02.2020
- Supervised daily warehouse operations to ensure efficient product handling and storage.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Oversaw loading and unloading processes, ensuring safe handling of goods.
- Managed end-of-day clean-up operations, maintaining tidy working environment.
- Facilitated communication amongst team members for improved work relations.
- Planned work rotas to optimise team performance and target achievement.
- Enforced safety measures and proper use of PPE.
- Briefed team on productivity targets and process changes.
- Led daily operations of warehouse team ensuring efficient workflow and adherence to safety protocols.
- Streamlined communication between departments fostering cooperative atmosphere and resolving issues promptly.
- Monitored team performance to maintain high standards of workmanship.
- Streamlined order picking process, enhancing fulfilment speed.
- Assisted in annual stock takes to update inventory records accurately.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Led 40 warehouse personnel to achieve efficiency targets.
Ride operator
Sundown Adventureland
East Retford, Nottinghamshire
10.2015 - 10.2016
- Operated rides efficiently ensuring safety and enjoyment for all guests.
- Monitored ride operations and addressed any technical issues promptly.
- Provided exceptional customer service by assisting guests with ride instructions.
- Conducted regular safety checks on rides to maintain operational standards.
- Trained new staff on ride operation protocols and safety procedures.
- Maintained cleanliness and organisation of ride areas for optimal guest experience.
- Responded to guest inquiries and resolved complaints to enhance satisfaction.
- Conducted daily inspections of ride equipment, mitigating potential hazards ahead of time.
- Cleaned and maintained ride area meticulously, promoting clean environment.
- Operated mechanical equipment competently to facilitate smooth ride operations.
- Provided exceptional customer service, creating positive and enjoyable atmosphere for all visitors.
Personal care assistant
Diane Till
East Retford, Nottinghamshire
03.2011 - 10.2015
- Assisted client with daily living activities such as bathing grooming and meal preparation.
- Provided emotional support and companionship to enhance clients' overall well-being.
- Coordinated with healthcare professionals to ensure comprehensive care and support.
- Implemented personalised care plans to address individual needs and preferences.
- Monitored clients' health conditions and reported any changes to relevant parties.
- Organised and maintained cleanliness of living environments to promote safety.
- Offered emotional support during difficult times, provided stability.
- Handled laundry and housekeeping tasks for clean living space.
- Ensured regular communication with family members for updates on patient's status.
- Coordinated medication schedules and ensured adherence to prescribed treatments.
- Developed and maintained strong relationships with clients and their families.
- Handled grocery shopping resulting in stocked pantry at all times.
- Provided transport assistance, enabling easy access to external activities and appointments.
- Maintained clean living environment for client welfare.
- Assisted with mobility around house which resulted in increased independence for clients.
Bar manager
Eyre Arms
East Retford, Nottinghamshire
10.2010 - 09.2014
- Managed daily operations of bar, ensuring efficient service and customer satisfaction.
- Developed and implemented promotional strategies to enhance beverage sales and customer engagement.
- Oversaw inventory management, including ordering supplies and minimising waste through effective stock control.
- Resolved customer complaints and concerns promptly, fostering welcoming and enjoyable atmosphere.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for patrons and staff.
- Fostered positive relationships with customers enhancing their loyalty towards establishment.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Trained new staff on customer service protocols to enhance guest experience.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
Education
Certificate of Higher Education - Functional Skills Maths Level 2
North Notts College
Worksop, Nottinghamshire 12.2022 - 02.2023
Certificate of Higher Education - Functional Skills English Level 2
North Notts College
Worksop, Nottinghamshire 09.2022 - 01.2023
National Care Certificate Level 3
Rampton Hospital
East Retford, Nottinghamshire 04.2023 - 01.2024
Certificate of Higher Education - VTCT Key Skills in Communication Level 2
Retford International College
East Retford, Nottinghamshire 09.2005 - 06.2007
Certificate of Higher Education - VTCT Key skills Information Technology Level 2
Retford International college
East Retford, Nottinghamshire 09.2005 - 06.2007
NVQ Level 2 - Hairdressing
Retford International College
East Retford, Nottinghamshire 09.2005 - 06.2007
Skills
- Multitasking under pressure
- Exercise and activity planning
- Adapting to patient needs
- Patient dignity preservation
- Positive motivation
- Resilient in high-pressure situations
- Efficient delegation
- Basic mathematics
- Alcohol serving techniques
- Stock rotation practices
- Posses driving license
Affiliations
- Reading
- Motorbikes
- Metal Detecting
- Travelling
Accomplishments
In my current role as a Health care assistant I have undertaken First aid training to help in my job role as well as completing my Level 3 National Care certificate.
I have in previous years completed training in Personal licence holders.
References
References available upon request.
Timeline
National Care Certificate Level 3
Rampton Hospital
04.2023 - 01.2024
Certificate of Higher Education - Functional Skills Maths Level 2
North Notts College
12.2022 - 02.2023
Certificate of Higher Education - Functional Skills English Level 2
North Notts College
09.2022 - 01.2023
Health care assistant
Nottinghamshire Healthcare NHS Foundation Trust
03.2022 - Current
Domestic housekeeper
Nottinghamshire Healthcare NHS Foundation Trust
03.2020 - 03.2022
Warehouse supervisor
Wilko
10.2016 - 02.2020
Ride operator
Sundown Adventureland
10.2015 - 10.2016
Personal care assistant
Diane Till
03.2011 - 10.2015
Bar manager
Eyre Arms
10.2010 - 09.2014
Certificate of Higher Education - VTCT Key Skills in Communication Level 2
Retford International College
09.2005 - 06.2007
Certificate of Higher Education - VTCT Key skills Information Technology Level 2
Retford International college
09.2005 - 06.2007
NVQ Level 2 - Hairdressing
Retford International College
09.2005 - 06.2007