Frances McCusker
Leicester,Leicestershire
Summary
Dedicated Support Worker with expertise in mental health care and challenging behaviour. Implements personalised strategies to enhance client independence and quality of life. Collaborates effectively with healthcare professionals to deliver comprehensive support and foster community integration. Motivated professional demonstrating strong interpersonal skills and resilience in challenging environments. Adapts to client needs through a client-centred approach and effective communication. Committed to fostering independence and promoting well-being among vulnerable individuals. Caring professional with strong background in providing emotional and practical support to individuals with diverse needs. Experienced in assisting with daily living activities, administering medication, and facilitating community engagement. Compassionate and patient, with focus on promoting independence and enhancing quality of life.
Overview
40
40
years of professional experience
Work History
Support Worker Mental Health Challenging Behaviour
Creative Care
Leicester, Leicestershire
12.2009 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- De-escalated violent, aggressive and threatening behaviour.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Coordinated with social services and other agencies to access additional support for clients, facilitating comprehensive care.
- Facilitated community integration for clients, organising social activities that improved their social skills and confidence.
- Maintained excellent team relationships by helping colleagues with complex customer issues, computer malfunctions and questions.
- Utilised assistive technology and equipment to support clients' physical needs and improve their access to services.
- Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Coordinated crisis intervention and emergency shelter services for clients.
Domestic Cleaner Ward 31
NHS
Leicester, Leicestershire
01.2003 - 11.2009
- Handled and stored cleaning chemicals safely.
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Worked with respect to client privacy and preferences.
- Cleaned, sanitised and restocked bathrooms regularly to keep facilities fresh.
- Worked independently with positive and proactive approach to obtaining high standards of cleanliness.
- Deep-cleaned bathrooms to a high standard, focusing on sanitisation of toilets, showers, and sinks.
- Made rooms and living spaces presentable and welcoming.
- Provided deep cleaning services for areas in need of additional sanitation.
- Vacuumed various types of flooring and carpets, ensuring removal of dust and debris for enhanced cleanliness.
- Maintained clean public and private areas by dusting, sweeping and mopping to avoid clutter or injuries.
- Complied with Control of Substances Hazardous to Health (COSHH) regulations.
- Disinfected high-touch surfaces regularly to reduce the spread of germs and maintain hygienic environments.
- Disinfected and sanitised kitchens and bathrooms with faultless finish.
- Implemented time management skills to complete tasks efficiently without compromising on quality.
- Abided by health and safety regulations, working within company's policies and procedures.
- Used appropriate cleaning techniques to clean different materials.
- Understood and consistently delivered exact client specifications.
- Followed guidelines for controlling germs and infestations and universal waste and infection control precautions.
- Kept well-stocked cleaning material supplies, storing safely in compliance with health regulations.
- Prioritised daily tasks to manage workload.
Machine Operator
Fred Perry
Leicester, Leicestershire
05.1986 - 12.2002
- Maintained clean and organised work areas.
- Adhered to health and safety regulations, promoting a safe working environment.
- Maintained assigned equipment, performing daily inspections to ensure compliance with operational and safety requirements.
- Adjusted machine settings for different production runs, ensuring precision and compliance with product specifications.
- Monitored machine performance, identifying and rectifying minor malfunctions to prevent downtime and maintain productivity.
- Set-up machines for various jobs for high-quality manufacturing and waste reduction.
- Worked flexibly across multiple production lines, adapting quickly to new processes and machinery to meet changing production needs.
- Operated control panels, knobs and buttons to program machines to complete specific functions.
- Conducted quality checks on finished products, identifying defects and initiating corrective actions to uphold quality standards.
- Fed machines with appropriate raw materials and tools to facilitate goods production.
- Expertly operated equipment in accordance with company procedures and customer requirements.
- Read and interpreted Standard Operating Procedures (SOPs) to complete work accurately and efficiently.
- Completed log books and inspection reports accurately and quickly.
Education
Diploma of Higher Education - Safe Administration of medicine
CPD Certification Service
Leicester, LCE01-2026
Diploma of Higher Education - Basic Food Safety Awareness
CPD Certification Service
Leicester, LCE01-2025
Diploma of Higher Education - Food safety Level 2
CPD Certification Service
Leicester, LCE01-2025
Diploma of Higher Education - Diet Nutrition
Pro Training
Leicester, LCE01-2025
Diploma of Higher Education - Diabetes awareness
CPD Certification Service
Leicester, LCE01-2025
Diploma of Higher Education - Fire marshall training
CPD Certification Service
Leicester, LCE01-2025
Diploma of Higher Education - Fire extinguisher use
CPD Certification Service
Leicester, LCE01-2025
Diploma of Higher Education - Infection Control
CPD Certification Service
Leicester, LCE01-2025
Diploma of Higher Education - Fire safety awareness
CPD Certification Service
Leicester, LCE01-2024
Diploma of Higher Education - Health and Safety Awareness
CPD Certification Service
Leicester, LCE01-2024
Diploma of Higher Education - COSHH awareness for Employees
CPD Certification Service
Leicester, LCE01-2023
Diploma of Higher Education - Deprivation of Liberty safeguards Level 2
CPD Certification Service
Leicester, LCE01-2023
Diploma of Higher Education - First aid
CPD Certification Service
Leicester, LCE01-2022
Diploma of Higher Education - Positive Behaviour Support, De-esculation, personal
Able training
Leicester, LCE01-2021
Skills
- record-keeping
- medication administration
- client engagement
- fire safety awareness
- infection control
- health and safety
- personal care
- positive behaviour support
- team collaboration
- reliable and trustworthy
- Respect for diversity
- Safeguarding protocols
- Safeguarding policies
- Health and safety procedures
- Dealing with vulnerable clients
- Personal care assistance
- Mental health support
- Learning disabilities support
- Daily living assistance
- Report-writing
- Care planning
- Client-Centred approach
- Infection control knowledge
- resilience in difficult situations
- Mental health support techniques
- Client behaviour management
- Professional boundaries understanding
- Housekeeping management
- Risk assessment application
- Interpersonal relationships
- Food Hygiene Certification
- Assertiveness
- Residential housekeeping
- Behavioural therapy techniques
- Care needs assessment
- Quality improvement techniques
- Medical appointment management
Timeline
Support Worker Mental Health Challenging Behaviour
Creative Care
12.2009 - Current
Domestic Cleaner Ward 31
NHS
01.2003 - 11.2009
Machine Operator
Fred Perry
05.1986 - 12.2002
Diploma of Higher Education - Safe Administration of medicine
CPD Certification Service
Diploma of Higher Education - Basic Food Safety Awareness
CPD Certification Service
Diploma of Higher Education - Food safety Level 2
CPD Certification Service
Diploma of Higher Education - Diet Nutrition
Pro Training
Diploma of Higher Education - Diabetes awareness
CPD Certification Service
Diploma of Higher Education - Fire marshall training
CPD Certification Service
Diploma of Higher Education - Fire extinguisher use
CPD Certification Service
Diploma of Higher Education - Infection Control
CPD Certification Service
Diploma of Higher Education - Fire safety awareness
CPD Certification Service
Diploma of Higher Education - Health and Safety Awareness
CPD Certification Service
Diploma of Higher Education - COSHH awareness for Employees
CPD Certification Service
Diploma of Higher Education - Deprivation of Liberty safeguards Level 2
CPD Certification Service
Diploma of Higher Education - First aid
CPD Certification Service
Diploma of Higher Education - Positive Behaviour Support, De-esculation, personal
Able training