Teresa Spooner
Surrey Quays Road,LND
Summary
I am a friendly, bubbly, hard-working individual who enjoys working as part of a team.
My approachable nature and varied employment experience, means i am confident in dealing with members of the public and a variety of situations.
I have excellent customer service and communication skills and am able to show initiative and be proactive in whichever role i undertake.
Overview
24
24
years of professional experience
Work history
Manager
Sainsbury's
Waterloo
05.2019 - Current
- Managing a Team
- Opening and closing the Store
- Managing Training for my Team
- Handing Cash Daily
- Planning Ahead
- Completed First Aid Training
- Alcohol Licence
- Dealing with customer quires on shop floor and phone
- The Daily Running of the Store.
- Understanding customer needs
- Helping Disabled customers at all times
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Monitored health and safety measures for guaranteed compliance.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
Kitchen Design Consultant
B&Q Showrooms
Peckham
01.2016 - 01.2019
- Customer consultation regarding design of new kitchens
- Product selection and design requirements
- Finance applications
- Placing customer orders
- Computer appointment bookings
- Managing customers queries, complaints orders and refunds.
- Established trust in customers
- Increased sales for the company
- Understanding what the customer needs
- Listening to the customers ideas to understand all aspects of their requirements
- Met client deadlines through excellent workload planning and prioritisation.
- Sketched and diagrammed design concepts to share vision and collected feedback.
Play club volunteer
Deptford Park Playgroup
Deptford Park
03.2017 - 07.2017
- Planning focused activities including planned preparation sheets
- Evaluating tasks
- Dealing with children with a range of needs
- Setting up for daily routines
- Preparing tasks and games
- Tidying away and maintaining health and safety standards
- Interacting with children with parents and encouraging participation
- Organising the donation of resources from B&Q to support the group.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Customer Sales Assistant
BHS
Surrey Quays Shopping Centre
01.2009 - 01.2016
- Processing till transactions
- Merchandising stock using company guideline
- Maintaining presentation standards on the shop floor
- Providing excellent standard of customer service
- Offering honest impartial advice to customers
- Maintaining stock, replenishing, recovering and stock taking
- Working as part of a large productive team
- Meeting sales targets
- Offering excellent level of customer service
- Dealing with customer queries and complaints
- Overseeing credit agreements
- Customer services trained.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Catering Assistant
Compass Chartwells Ltd
Deptford Green Secondary School
01.2013 - 01.2014
- Preparing food
- Maintaining strict routines to ensure food was available for service on time
- Adhering to strict health and safety policies and guidelines
- Processing till transactions
- Liaising with teenagers
- Working as part of the team
- Stock taking
- Cleaning duties.
- Performed my tasks 100%
Sales Assistant
Samuel
Surrey Quays Shopping Centre
01.2004 - 01.2005
- Repairing watches
- Offering product information and sales advice
- Helping customers with choice
- Handling valuable stock
- Processing till transactions
- Meeting sales targets
- Overseeing credit agreements and insurance sales
- Providing excellent standard of customer service.
- Increased sales with knowledge of products
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Assisted customers in locating specific items to boost satisfaction.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Barmaid
Wetherspoons
The Surrey Docks
01.2000 - 01.2002
- Serving beverages
- Taking food orders
- Liaising with customers regarding age restrictions
- Replenishing stock.
- great customer service
- good knowledge of orders for customers
- Good advice on menus
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Verified guest ID prior to serving liquor.
- Inspected customer identification to verify age against legal standards.
Education
GCSE in English, Maths And Science - 6 GCSEs Including English,Maths And Science
Malory Secondary School
Bromley, Kent07.1996
Skills
- Workforce development
- Smart goal setting
- Communication skills
- Problem-solving
- Time management
- Leadership
- Team building
- Customer-focused
- Public relations
- Management
Custom
- Mike Hogan, Store Manager for Sainsburys, 07472429076
- Laura Mcgrotty, Previous Store Manager, 07703560534
Timeline
Manager
Sainsbury's
05.2019 - Current
Play club volunteer
Deptford Park Playgroup
03.2017 - 07.2017
Kitchen Design Consultant
B&Q Showrooms
01.2016 - 01.2019
Catering Assistant
Compass Chartwells Ltd
01.2013 - 01.2014
Customer Sales Assistant
BHS
01.2009 - 01.2016
Sales Assistant
Samuel
01.2004 - 01.2005
Barmaid
Wetherspoons
01.2000 - 01.2002
GCSE in English, Maths And Science - 6 GCSEs Including English,Maths And Science
Malory Secondary School