TERESA Sadler
Summary
Personable and motivated individual with solid foundation in customer service and team leadership. Demonstrates strong communication and organisational skills, excelling in creating welcoming environments and managing staff. Committed to enhancing guests experiences and fostering a positive and efficient workplace environment.
Overview
29
29
years of professional experience
Work history
Front of house supervisor
Ash Pub and dining
2024.12 - Current
- Liaised with kitchen staff for timely food service delivery.
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Upheld high standards of hygiene within the establishment, promoting health and safety regulations compliance.
- Handled customer complaints, ensuring swift resolution and client retention.
- Fostered a professional work environment through strong leadership skills.
- Led and inspired team of 20 to uphold brand standards and demonstrate professionalism.
Front of House Staff/Supervisor
Chuffalo
2020.08 - 2024.04
- Serve as a keyholder, responsible for opening and closing duties, including cash handling and securing the premises.
- Provide exceptional customer service by greeting guests warmly upon arrival and ensuring their needs are met throughout their dining experience.
- Engage with guests to gauge satisfaction with food and service, promptly addressing any concerns or issues.
- Assist in the preparation of takeaway meals, ensuring accuracy and efficiency in fulfilling customer orders.
- Maintain cleanliness and organization in both the kitchen and serving areas to uphold high standards of hygiene and presentation.
- Oversaw inventory management to avoid any shortage or excess stock issues.
Beauty Salon Receptionist
JCandy Beauty Services
2021.10 - 2022.10
- Maintained a high level of customer service with a positive attitude towards clients at all times.
- Acted as a key holder for the salon.
- Managed diary bookings efficiently.
- Implemented innovative social media marketing strategies, resulting in increased online engagement and brand visibility.
- Revamped staff training procedures, leading to improved employee performance and customer satisfaction.
- Assisted in inventory management, ensuring optimal stock levels at all times.
Booking Agent
T Sharp Entertainment
Birmingham
2014.07 - 2020.05
- Issued contracts and invoices, collect deposits, and distribute promotional material.
- Scheduled artist performances and radio interviews.
- Handled administrative tasks including research, filing, correspondence, and phone coverage.
- Managed business and financial affairs for artists, including travel arrangements and social media account management.
- Key Achievements:
- Revamped social media strategies, resulting in heightened engagement and increased fan interaction for artists.
- Facilitated effective communication between artists and hiring clients, ensuring clear understanding of event requirements and preferences.
Receptionist/ Duty Manager
Serve
2018.07 - 2019.10
- Acted as the first point of contact for visitors and customers.
- Led and managed a team of 9 staff to deliver excellent customer service.
- Received cash and complete credit-card transactions from customers, verifying amounts at the end of the shift.
- Maintained accurate logs of visitor entries for security purposes.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Embodied company values through friendly and reliable customer service.
Voluntary Telephonist/Administrator
The British Heart Foundation
Birmingham
2012.05 - 2012.10
- Managed incoming telephone calls and email inquiries promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Executed various administrative tasks as needed to support operations.
- Implemented proactive customer service techniques, resulting in positive feedback from clients.
- Innovated administrative workflows to improve task prioritization and team coordination.
Full Time Parent
2007.01 - 2012.01
- Provided full-time care for my son, ensuring his well-being and safety at all times.
- Managed all aspects of daily care, including feeding, clothing, and hygiene routines.
- Coordinated with education and health professionals as needed to support my son's development and health.
- Key Achievements:
- Developed personalized learning activities to enhance my son's cognitive abilities and creativity.
- Created a supportive and nurturing environment that fostered my son's emotional development and self-esteem.
South Asian Drug Outreach Worker and Youth Worker
Smethwick Youth and Community Centre
Sandwell
2006.01 - 2007.01
- Provided one-on-one advice to clients regarding treatment options.
- Developed bilingual publicity materials for projects.
- Led and motivated a team of educational coaches on a GCSE coaching program.
- Organized summer play schemes for young people aged 8 to 16.
- Innovated bilingual publicity materials to effectively communicate project goals and reach a wider audience.
- Coordinated and executed a vibrant summer playscheme, creating a safe and enriching environment for young participants.
Youth Director Trainee
The Birmingham Repertory Theatre
Birmingham
2005.01 - 2007.01
- Organized and facilitated workshops for the after drama school club.
- Directed plays for Shakespeare and Tamworth Drama Festival.
- Developed drama and dance performances.
- Collaborated with team members to plan and execute youth-oriented events.
- Key Achievements:
- Innovated workshop activities to foster creativity and self-expression among club members.
- Conceptualized and executed unique themes for drama performances, showcasing diverse talent and storytelling.
- Established partnerships with local schools and community organizations to expand outreach and participation in drama and dance events.
Outreach & Activity Coordinator
Beat Ltd
Birmingham
2005.01 - 2006.01
- Planned and executed sessions aimed at enabling young people to achieve accreditation.
- Coordinated and scheduled youth activities for Easter and summer Playschemes.
- Organized various activities, including ice skating, theme park visits, paintball, dance workshops, and music sessions for young people.
- Enhanced participant morale with regular interactive sessions and workshops.
- Adjusted activity plans according to individual needs and preferences of participants.
- Maintained detailed records of each activity, making sure all procedures were adhered to correctly.
- Risk assessed planned activities and venues for safe operations.
Sales Assistant
Various retailers
1997.01 - 2004.12
- Warmly greeted and welcomed customers upon entry to the store.
- Handled cash transactions and process debit/credit card payments accurately.
- Maintained composure and efficiency while working under pressure during busy periods.
- Provided coverage for staff absences by traveling to other stores as needed.
- Implemented effective sales techniques to drive product awareness and boost sales performance.
- Delivered comprehensive sales reports to Head Office, facilitating data-driven decision-making.
Education
BILAB in Level 2 Award - Customer Service Excellence (Licensed Hospitality)
A-Level or equivalent - Introduction to Mentoring
BirminghamDiploma of Higher Education - PTLLS preparing to Teach in the Lifelong Learning Sector
WolverhamptonDiploma in NVQ level 3 - Community Justice (Drugs & Alcohol Services)
WolverhamptonBachelor's in Drama 2:1 - undefined
WolverhamptonSkills
- Customer Relationship
- Administrative Support
- Conflict Resolution
- Decision Making
- Training and Development
- Time Management
- Attention to Detail
- Team Collaboration
- Communication Skills
- Adaptability
- Data Entry
- Problem-Solving
- Telephone Etiquette
- Professionalism
- Research Skills
- Staff mentoring
- Floor staff management
CORE COMPETENCIES
- Proficient in building and maintaining strong customer relationships through effective communication, problem-solving, and personalized service delivery.
- Demonstrated ability to juggle multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail in a fast-paced customer service and administrative environment.
- Strong time management skills with the ability to prioritize tasks effectively, meet deadlines, and adapt to changing priorities while maintaining a high level of productivity.
Timeline
Front of house supervisor
Ash Pub and dining
2024.12 - Current
Beauty Salon Receptionist
JCandy Beauty Services
2021.10 - 2022.10
Front of House Staff/Supervisor
Chuffalo
2020.08 - 2024.04
Receptionist/ Duty Manager
Serve
2018.07 - 2019.10
Booking Agent
T Sharp Entertainment
2014.07 - 2020.05
Voluntary Telephonist/Administrator
The British Heart Foundation
2012.05 - 2012.10
Full Time Parent
2007.01 - 2012.01
South Asian Drug Outreach Worker and Youth Worker
Smethwick Youth and Community Centre
2006.01 - 2007.01
Youth Director Trainee
The Birmingham Repertory Theatre
2005.01 - 2007.01
Outreach & Activity Coordinator
Beat Ltd
2005.01 - 2006.01
Sales Assistant
Various retailers
1997.01 - 2004.12