Tendai Elizabeth Dzagonga
Hanley,Staffordshire
Summary
Dedicated professional with a strong foundation in healthcare support, demonstrating adaptability in diverse settings and a proactive attitude. Skilled in hygiene assistance, grooming, and personal care, with a deep understanding of autism spectrum needs and crisis intervention support. Known for communication excellence and compassionate empathy, effectively utilising assistive technologies to enhance patient care. Committed to maintaining high standards of residential housekeeping and risk assessments knowledge to ensure safety and emotional recovery support. Aspires to further develop expertise in healthcare environments while contributing positively to patient well-being.
Overview
10
10
years of professional experience
Work history
Support care worker
Voyage Care (Rhodelands )
Doveridge, , Derbyshire
2023.04 - Current
- Calmly managed occasional outbursts or difficult behaviours from people we support exhibiting excellent crisis management skills.
- Established excellent one to one support with the people we support fostering trust and better communication.
- Conducted detailed observations and reported changes in client behaviour to the senior staff , manager and healthcare professionals.
- Improved hygiene standards by assisting people we support with personal grooming needs like bathing and dressing up and clean their rooms. Maintained a clean, safe environment for them for comfort and safety
- Helped organise engaging recreational activities to enhance the social skills of people we support.
- Assisted people we support with daily activities for improved quality of life.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
ICT (Network Engineering student attachee)
Harare City Council
Harare , Mashonaland cental (Zimbabwe)
2022.09 - 2023.04
- Assisted in crisis management situations, resulting in minimizing damage to the network system at the property and in the county.
- Managed confidential communications to ensure secure information exchange within the company's network systems.
- Prevented data misuse and data protection from bugs, malware ,hackers etc.
- Assisted in creating new network systems
Network engineering Student
University of Zimbabwe
Harare, Mashonaland Central
2020.08 - 2023.04
Tender coordinator
Aganang Consultancy
Harare, Mashonaland central
2019.02 - 2020.08
Telecommunications Engineering Student
TelOne Centre for Learning
Harare, Mashonaland Cental
2016.02 - 2019.02
Education
Diploma of Higher Education - Telecommunications Engineering
TelOnce Centre for Learning
Harare 02/2016 - 02/2019
A-Levels - Maths,Chemistry, Biology
Herentals college
Harare 01/2012 - 12/2013
GCSEs - Ordinary level
Nhowe high school
Harare 01/2008 - 12/2011
Skills
- Adaptability in healthcare settings
- Proactive attitude
- Hygiene assistance
- Compassionate empathy
- Communication excellence
- Use of assistive technologies
- Autism spectrum understanding
- Calm under pressure
- Crisis intervention support
- Grooming and personal care
- Residential housekeeping
- Risk Assessments knowledge
- Emotional recovery support
Timeline
Support care worker
Voyage Care (Rhodelands )
2023.04 - Current
ICT (Network Engineering student attachee)
Harare City Council
2022.09 - 2023.04
Network engineering Student
University of Zimbabwe
2020.08 - 2023.04
Tender coordinator
Aganang Consultancy
2019.02 - 2020.08
Telecommunications Engineering Student
TelOne Centre for Learning
2016.02 - 2019.02
Diploma of Higher Education - Telecommunications Engineering
TelOnce Centre for Learning
02/2016 - 02/2019
A-Levels - Maths,Chemistry, Biology
Herentals college
01/2012 - 12/2013
GCSEs - Ordinary level
Nhowe high school
01/2008 - 12/2011