Temitope Atoki

Experienced and results-driven Product Manager with a proven track record of success in developing and optimizing products in the banking industry sector. Adept at driving product strategy, leading cross-functional teams, and delivering results that align with company goals. Possesses strong analytical skills and a customer-centric approach. Recently completed an MBA in Business Analytics, enhancing strategic decision-making through data-driven insights

· Strategic Analysis (SWOT, MOST, PESTLE, MoSCoW)

· Microsoft Suite (Excel, Word, Dynamics 365, MS Project, Visio, Outlook, PowerPoint, Teams, Google slides, SharePoint)

· Jira

· Wireframing (e.g. Balsamic)

· Business Process Modeling Notation (BPMN)

· Use Case Modeling

· Information Gathering Techniques (Workshops, 1-1 Interviews, Shadowing, etc.)

NIBSS eBillsPay Collection Platform Deployment Project at FirstBank (2013):

• I supervised a team of 4 to deploy the NIBSS eBillsPay collection solution on the FirstBank network.
• Orchestrated collaboration among diverse stakeholders at First Bank to implement the NIBSS eBillsPay Application in 2013
• Ensured seamless onboarding for the pioneer customer, the Lagos State Government.
• Provided hands-on support to branches and fostered user adaptation
• Achieved a transaction volume of approximately sixty-two million naira in the inaugural month and this increased as more corporate clients were added to the platform
• Expanded the platform's reach to serve 300 customers by February 2023.
• Platform garnered widespread acceptance among corporate clients in the banking industry.
• The deployment of successful integration, seamless functionality, and robust complaints resolution significantly enhanced the platform's value, making it a preferred collection solution for corporate entities. This was evident through its broad adoption across the industry.

MicroFinance Banks Collection Solution Deployment via FirstBank branch network nationwide

• Collaborated with a Fintech company in 2014 to develop and implement an account-based collection solution.
• The solution enabled Microfinance Banks (MFBs) associated with FirstBank to receive funds through over 850 FirstBank branch outlets nationwide.
• Overcame geographical constraints for MFBs and incorporated an advanced audit trail for reconciliation.
• Initially deployed with two MFBs, the solution saw widespread adoption, utilized by over 80 MFBs within the first two years.

Team Lead Duties: 

• Held dual roles between 2021 and 2022 as Regional Head of Transaction Banking Sales Unit and Team Lead for Key Distributorship Finance (KDF) Desk at FirstBank.
• Oversaw operations in Lagos and expanded profiled Principals with recurring monthly KDF facilities from 7 to 11.
• Under my leadership, monthly loan values approved for Key Distributors increased from two billion naira to approximately four billion, two hundred million by February 2023.
• Ensured commendable zero level of Non-Performing Loans (NPL) by monitoring facilities extended to Key Distributors.
• Demonstrated dedication to effective management, strategic growth, and financial health within Key Distributorship Finance framework.

Customer Service Duties:

• Engaged with customers to address inquiries, resolve issues, and provide information on banking products.
• Managed account openings, closings, and updates, ensuring high standards of customer service.
• Achieved enhanced customer satisfaction, loyalty, and increased engagement and retention.
• Made impactful contributions to overall customer experience and relationship building.
• Played a pivotal role in maintaining positive customer interactions and promoting brand loyalty.

Baking: 

As a dedicated baker with a lifelong passion for crafting delicious treats and intricate sugar designs, I've transformed my hobby into a professional pursuit. By obtaining certification in sugar craft, I've elevated my skills to create visually stunning and flavorful baked goods for any occasion. My unique blend of creativity and precision ensures that every creation is a true masterpiece.