TEJINDER SIDHU
Southall,Middlesex
Summary
Results-driven professional with a strong focus on target achievement and a proactive approach to store operations efficiency. Demonstrates exceptional financial management and time efficiency, ensuring optimal performance under pressure. Committed to delivering outstanding customer service and maintaining a customer-focused environment. Career goal: To leverage skills in a dynamic retail management role, driving both operational excellence and customer satisfaction.
Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.
Overview
30
30
years of professional experience
Work History
Rental Service Agent
Green Motion Car Rental
03.2024 - 12.2024
- Serve customers with bookings
- Providing the best solution for the customer
- Checking the vehicles on return
Store manager
Lagardere Travel Retail UK
09.2022 - 11.2023
- Deliver, drive profitable business
- Stock ordering, managing supplier payments
- Stock management, audits
- Staff management, training rosters, absences, pay
Customer Services Manager
Morrison WU
04.2021 - 09.2022
- Managing calls
- Booking appointments
- Resolving customer quarries
Sales manager
DSGI – Currys/PCWorld
11.2012 - 02.2021
- Deliver and drive profitable business growth and sales margin
- Daily operations including policies and procedures, staff rosters, absences
- Motive, lead and develop a productive, successful team in delivering a high level of customer service and achieving targets
- Supporting project leading colleagues and departments
- Building relationships with the departments within head office
Customer services
BestBuy Europe
02.2011 - 02.2012
- Lead, supported, assisted in achievement of store customer care goals and objectives
- Follow up and resolve sales and issues
- Deliveries of stock displayed, shop floor clean and ready to trade
- Daily tasks complete, plan and prioritize as well as monitor and control stock issues, cash office administration
- Provided consistent feedback to ensure achievement of goals, drive sales, coaching and development to reinforce desired behaviors
- Managed all employee training records were up to date for legal and compliance eg Financial Services Authority
- Staff rosters, payroll, including overtime spend, absents, retune back to work interview, recruitment, induction of new starters
Duty manager
Marks and Spencer
11.2009 - 02.2011
- Managed day to day operations of the business which included delivers and merchandising, complying with legal requirements within the food stores
- Managed store KPI’s
- Staff training and development, OTO’s
- Mystery shopper results, orders, issues
- Audits, stock control
Assistant Manager
DSG International
11.1994 - 03.2009
- Delivered and drove profitable business growth and sales margin
- Daily operations including policies and procedures, staff rosters, absences
- Motived, lead and developed a productive, successful team in delivering a high level of customer service and achieving targets
- Deputized for General Manager in their absence
- Managed £20 million turnover store within a fast-paced, busy environment
- Responsibility for all aspect of management, including developing team, increasing business, meeting and exceeding targets
- Recruitment for all stores at Heathrow for Dixons Tax Free
Education
BTEC -
Business Studies
01.1983 - 1 1985
Skills
- Target achievement
- Proactive approach
- Store operations efficiency
- Financial management
- Time efficiency
- Customer service orientation
- Resilience under pressure
- Customer focus
Accomplishments
- Successfully achieved the lowest customer complaints within the company
- Lowest returns within the company by solving customer issues
- Achieved the highest Mystery Shopper results
- Helped train and developed staff for the grand opening, as well as motivating and guiding high revenue-generating salespersons
- Won Top Sales Person two years running
- Top sales team in store by achieving 117.5% of target
- Top Audit results in department within store
- Top sales on Boxing Day within the area achieving over £150K
- Diploma in Business Studies, First Aid Course. Food Hygiene Levels 1-3 and Alcohol License
Custom
- Travelling
- Cooking
- Shopping
- Entertaining
- Socializing
Timeline
Rental Service Agent
Green Motion Car Rental
03.2024 - 12.2024
Store manager
Lagardere Travel Retail UK
09.2022 - 11.2023
Customer Services Manager
Morrison WU
04.2021 - 09.2022
Sales manager
DSGI – Currys/PCWorld
11.2012 - 02.2021
Customer services
BestBuy Europe
02.2011 - 02.2012
Duty manager
Marks and Spencer
11.2009 - 02.2011
Assistant Manager
DSG International
11.1994 - 03.2009
BTEC -
Business Studies
01.1983 - 1 1985
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