Vernel Natalie Mathurin Joseph

With solid foundation in customer service and communication, I excel in building relationships and understanding client needs. Adaptable and quick to learn, I bring enthusiasm and proactive approach to problem-solving. My focus on teamwork and effective collaboration ensures seamless interactions and positive outcomes.

Experienced professional demonstrating strengths in communication and relationship management. Adapts to diverse customer needs through effective engagement strategies. Committed to fostering a positive customer experience and driving repeat business.

Trustworthy cashier /agent with 13-14 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

• Customer service philosophy certified
• Customer service training -steps of service
• Effective questioning and listening
• The language of positive communication
• Standards of service
• Financial crime importance of due diligence
• AML/CFT trends and emerging typologies(the Caribbean Perspective)
• Most used methods by criminal to lauder money
• Red flags in money gram
• Creating a positive compliance mindset (money gram)