Tehsina Jafrin
London,UK
Summary
Business Administration graduate with two years of UK retail experience and a background in HR administration. Experienced in delivering high-quality customer service, accurate cash handling, stock control, and sales support within fast-paced environments. Strong communicator with a customer-focused approach, excellent teamwork skills, and the ability to work independently. Organised, adaptable, and proactive, seeking a full-time role where I can contribute to organisational success while continuing to grow professionally.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Retail Sales Associate
TK Maxx
Westfield Stratford City, UK
2023.09 - 2026.02
- Delivered excellent customer service and supported sales through proactive engagement and product recommendations.
- Handled cash and card transactions accurately while following company procedures.
- Maintained stock levels and visual merchandising to enhance the shopping experience.
- Collaborated with team members to achieve daily sales targets and improved workflow during busy periods.
- Lead the training of new staff members to improve team efficiency.
- Supported loss prevention policies and ensured compliance with company guidelines.
- Assisted 150+ customers daily during busy festive seasons, helping drive a 10% uplift in sales performance.
- Supported marketing initiatives by setting up promotional displays.
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted inventory checks to ensure stock accuracy.
Intern
BRAC
Dhaka, Bangladesh
2021.11 - 2022.01
- Coordinated interview scheduling and provided comprehensive administrative support throughout the recruitment process to streamline candidate selection.
- Maintained confidential HR documentation with high level of accuracy and professionalism.
- Facilitated implementation of the Performance Management System, ensuring accurate processing of employee evaluation records to enhance evaluation efficiency.
- Prioritised and managed multiple administrative responsibilities, consistently meeting strict deadlines to support team operations.
- Streamlined filing system, enhancing office efficiency.
Education
BBA, HONS. - Human Resource Management
BRAC University
Dhaka, Bangladesh 2017.01 - 2021.12
A-Levels -
Ideal School and College
Dhaka, Bangladesh 2014.01 - 2016.08
GCSE -
BIAM Model School and College
Dhaka, Bangladesh 2013.01 - /2014
Skills
- Customer service and complaint handling
- Cash handling and till operation
- Stock replenishment
- Merchandising
- Teamwork and collaboration
- Good communication skills
- Time management
- Fast learner and attention to detail
- Administrative support
- Data entry and record management
- Ability to work under pressure
- Customer relationship management
- Brand understanding
Language:
English (full professional proficiency)
Fluent
Bangla (full professional proficiency)
Fluent
Additional: IELTS General Training – Band 6.0 (CEFR B2), 2022
Advanced
Volunteering Experience:
- BRAC University, Volunteer, 2019-11-23, Assisted with event coordination and guest support., Managed information desk queries., Supported ceremony logistics and venue preparation.
- BRAC University, Volunteer, 2019-12-14, Managed registrations and participant communications., Assisted with event organisation and coordination., Supported teams with presentation setup and logistics.
Timeline
Retail Sales Associate
TK Maxx
2023.09 - 2026.02
Intern
BRAC
2021.11 - 2022.01
BBA, HONS. - Human Resource Management
BRAC University
2017.01 - 2021.12
A-Levels -
Ideal School and College
2014.01 - 2016.08
GCSE -
BIAM Model School and College
2013.01 - /2014