Tegan Paxton
Canterbury,Kent
Summary
A seasoned professional with expertise in customer relationship management, resource allocation, and team supervision. Demonstrates proficiency in food safety standards, excellent customer service skills. Known for a resilient mentality and budgeting proficiency, ensuring compliance standards are met while fostering talent development. Adept at crisis handling with a focus on achieving organisational goals and enhancing operational efficiency. Results-driven individual with a talent for fostering collaborative environments. Led multiple teams to surpass performance targets, enhancing productivity and morale. Known for streamlining processes and driving operational improvements, ensuring smooth project execution and client satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work history
Customer Host Supervisor
White Stuff
Canterbury, Kent
2025.09 - Current
- Consistently promoting new products and promotions to help increase sales.
- Helping to achieve long term customer relationships through personalised service.
- Processing returns and exchanges swiftly and professionally maintaining high level of customer satisfaction.
- Supporting other team members during peak hours to maintain efficient service.
- Assisting in visual merchandising displays to attract potential customers.
- Managing daily operations to increase productivity.
- Training new staff members, ensuring efficient store operations.
TEAM MANAGER
Waitrose and Partners
Canterbury, Kent
2022.03 - 2025.07
- Delegated responsibilities efficiently amongst team members.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Steered project execution whilst adhering strictly to timeline constraints.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Coordinated with various departments for seamless workflow.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Streamlined operations, leading to increased team performance.
- Conducted performance evaluations to identify areas of improvement.
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Established clear budgets and cost controls strategies to meet objectives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Represented organisations at seminars, conferences and business events.
TEAM LEADER
Waitrose and Partners
Canterbury, Kent
2020.05 - 2022.03
- Followed health and safety standards to protect customers from illness and cross-contamination. This included all Covid-19 restrictions that were implemented across the branch, helping to keep both customers and Partners safe throughout the pandemic.
- Fostered positive relationships with other Partners through effective communication and training delivery.
- Maximized customer engagement and satisfaction by delivering excellent customer service and role modelling this to Partners across the section.
- Improved team efficiency by cross training individuals and setting achievable performance goals, this also helps Partners to have evidence in their performance conversations.
- Throughout the process of my apprenticeship, I developed excellent working knowledge of industry trends and how we can maximise our sales through these trends.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Maximised revenue by strategic upselling of higher margin items and providing the training to make other Partners comfortable with upselling and providing add on sales.
SUPERMARKET ASSISTANT
Waitrose and Partners
Canterbury, Kent
2007.10 - 2020.05
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Answered customer telephone calls promptly, this help to enhance customer satisfaction (Have Your Say) scores.
- Maintained up-to-date knowledge of store payment, return and exchange policies, providing expert customer guidance.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided product knowledge to customers for informed purchasing decisions.
- Maintained cleanliness and hygiene standards within the retail environment for a safer shopping experience.
- Supported in-store events and sales campaigns to boost revenue growth.
Education
Undergraduate Degree - American Studies and Politics
Canterbury Christ Church University
Canterbury, KentRetail Manager Level 4 - Retail Management
Babcock Assessment Ltd
A-Level - Psychology, Chemistry, Geography, Sociology, Media Studies
Dane Court Grammar School
Broadstairs, KentSkills
- Customer relationship management
- Resource allocation
- Team supervision
- Food safety standards
- Excellent customer service skills
- Contractual understanding
- Resilient mentality
- Budgeting proficiency
- Compliance standards
- Talent development
- Crisis handling
Certification
Personal Licence issued on April 2nd 2025
Affiliations
- Volunteering for SSAFA, Help for Heroes and Rising Sun
- Kickboxing
- Reading
Timeline
Customer Host Supervisor
White Stuff
2025.09 - Current
TEAM MANAGER
Waitrose and Partners
2022.03 - 2025.07
TEAM LEADER
Waitrose and Partners
2020.05 - 2022.03
SUPERMARKET ASSISTANT
Waitrose and Partners
2007.10 - 2020.05
Undergraduate Degree - American Studies and Politics
Canterbury Christ Church University
A-Level - Psychology, Chemistry, Geography, Sociology, Media Studies
Dane Court Grammar School
Retail Manager Level 4 - Retail Management
Babcock Assessment Ltd