HULDAH KNOX-THOMAS
Aberystwyth
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Customer Host Supervisor
White Stuff
Aberystwyth, Ceredigion
05.2017 - Current
- Properly staffed all stores under management.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Created a visually appealing store through company merchandising techniques.
- Handled shift changes to support stable store coverage.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Coached team to deliver top-quality customer service and uphold brand values.
- Embedded product range knowledge across team to drive sales.
- Managed stock levels to maximise sales opportunities.
- Updated pricing and promotions to fulfil store goals.
Customer Host
White Stuff
Aberystwyth, Ceredigion
08.2016 - 04.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Using new and innovative ways to plan and host charity events in store.
Shop Floor Assistant
B&M Bargains
Aberystwyth, Ceredigion
04.2014 - 06.2016
- Cross trained in multi areas of store operations for flexibility
- Updated product labelling and pricing to reflect discounts and offers.
- Ensure high standard of customer service
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Documented stock count and operations to track usage and procurement.
Customer Service Operator
Robert Heath Heating
Aberystwyth, Ceredigion
12.2013 - 03.2014
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
- Recorded and processed customer data accurately.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
Company Secretary
Phoenix Cymru Ltd
Aberystwyth, Ceredigion
06.2006 - 12.2010
- Phoenix Cymru was a social enterprise set up to provide computer education to community groups excluded from other avenues of education. Implemented 2 successful computer programme's after obtaining National Lottery and Objective One funding.
- Prepared agendas for board meetings and subsequently implemented agreed action points.
- Reported to chairman, liaised with board members.
Sales Ledger/Accounts
Cambrian Tyres
Aberystwyth, Ceredigion
01.2007 - 09.2009
- Collected accurate data to set up new accounts
- Verified accounting records, following up outstanding transactions.
- Scanned financial records, locating and correcting any errors.
- Distributed invoices, answering payee queries and communicating deadlines.
- Posted financial data to appropriate accounts in automated accounting system.
Manager/Personal Assistant
Biognosis/Ceredigion Recycling Association
Aberystwyth, Ceredigion
11.2001 - 06.2006
- Personal Assistant to the CEO
- Professionally greeted clients and delivered friendly, knowledgeable assistance. Money handling and led a team of volunteers.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Documented data and stored important records on database.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Purchased office supplies to maintain consistent inventory.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Education
Bachelor of Science - Internet Computing
Aberystwyth University
Aberystwyth, Ceredigion 09.2009 - 06.2013
NVQ Level 2 - Customer Service
Ceredigion Training
Aberystwyth, Ceredigion /2004 - /2006
NVQ Level 2 - Business Administration
Ceredigion Training
Aberystwyth, Ceredigion /2004 - /2006
GCSEs -
Penglais Comprehensive School
Aberystwyth, Ceredigion 09.1992 - 06.1997
Skills
- Microsoft Office proficiency
- Database management
- Sales techniques
- Outstanding customer service
- Brand awareness
- Product demonstrations
- Visual merchandising strategising
- Product expertise
- Money handling
- Self-motivated
- Accurate money handling
- Creative
- Stage performance
- Some experience using GIMP and Photoshop graphics suites and Film and music editing using open source software
Certification
First Aid, Health & Safety & Food Safety Level 2 - Premier Inn
Employment Training Skills in Customer Service for Contact Centre Employment - Job Centre/Ceredigion Training.
Film in a Weekend - DimProb/Student Volunteers.
Administrative, Legislative & Accountable Records Management - National Library of Wales,
Introduction to Performing Arts - Coleg Ceredigion.
Interests
Performing in amateur theatre productions and student films.
Creating innovative and cost effective props and costume for local theatre groups.
Sewing and pattern adjusting.
Acrylic and Watercolour Painting.
Languages
English
Native
Timeline
Customer Host Supervisor
White Stuff
05.2017 - Current
Customer Host
White Stuff
08.2016 - 04.2017
Shop Floor Assistant
B&M Bargains
04.2014 - 06.2016
Customer Service Operator
Robert Heath Heating
12.2013 - 03.2014
Bachelor of Science - Internet Computing
Aberystwyth University
09.2009 - 06.2013
Sales Ledger/Accounts
Cambrian Tyres
01.2007 - 09.2009
Company Secretary
Phoenix Cymru Ltd
06.2006 - 12.2010
Manager/Personal Assistant
Biognosis/Ceredigion Recycling Association
11.2001 - 06.2006
GCSEs -
Penglais Comprehensive School
09.1992 - 06.1997
NVQ Level 2 - Customer Service
Ceredigion Training
/2004 - /2006
NVQ Level 2 - Business Administration
Ceredigion Training
/2004 - /2006
Similar Profiles
Charlotte LoganCharlotte Logan
Customer Host Assistant at White StuffCustomer Host Assistant at White Stuff
Nadia MorelandNadia Moreland
Store Manager at White StuffStore Manager at White Stuff
Molly Jane LargeMolly Jane Large
Customer Host at White stuffCustomer Host at White stuff
Adebunmi Ismail-AbimbolaAdebunmi Ismail-Abimbola
Front of House Team Member at The ExpresscafeFront of House Team Member at The Expresscafe
Jiahao LiangJiahao Liang
Designer & Photographer at Haining Binqi Clothing Co., Ltd.Designer & Photographer at Haining Binqi Clothing Co., Ltd.