TEBOGO RUFUS MAAKE
Victoria,South Africa
Summary
Dedicated professional with a strong client-focused approach and extensive expertise in email correspondence and effective communication. Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint, with a proven ability to design presentations and analyse data. Demonstrates resilience in stressful situations and excels in problem-solving, order processing, and complaint handling. Strong customer service orientation complemented by familiarity with company policies and basic accounting skills. Career goals include leveraging these competencies to enhance organisational efficiency and client satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Trainee Bookkeeper
Sync Professional Accountants (PTY) LTD
2019.01
- Data entry of financial transactions and maintaining the charts of accounts
- Processing cash payments as per bank statements
- Processing cash receipts as per bank statements
- DURING SCHOOL HOLIDAYS
Customer Service Representative
Puma Energy South Africa (PTY) LTD
2023.07 - 2026.07
- The overall objective of this role is to provide customer support excellence to external business partners and the sales field staff by acting as a primary contact point for information requests and business enquiries. Deals with incoming calls ranging from orders placing, business inquiry, order delivery follow-ups, debt collection, customer stock position updates, outstanding order confirmations, as well as account reconciliations.
- Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions.
- Managing customer product orders
- Answers inbound customer calls related to the order-to-cash process.
- Creates Offers and Orders in Navision and Salesforce received through calls, e-mails, portal or other means
- Adheres to call center best practices complying with existing rules and attending customers within expected service levels.
- Generates outbound calls to customers when required.
- Ensures data is recorded without errors facilitating a smooth operation.
- Ensures cut off times are adhered to
- Maintains good, timely and effective communication with schedulers and customer
- Managing customer requests and queries
- Receives and follows-up with the adequate team on customer requests and ensures customers receive timely answers in an appropriate and professional manner
- Promptly escalates any issues to Supervisor/management in order to maintain satisfactory response times.
- Records customer queries and reports to management as and when they occur
- Internal customers.
- Supports Sales, Credit and Terminal staff with sales and invoicing requirements.
- Provides support to other teams when needed.
- Effective engagement with scheduling/transport, supply, terminal and pricing teams to ensure timely service to customers
- Liaises with Engineering team where applicable for customer queries
- Promptly logs tickets with IT and follows up on resolution/escalates where necessary
- Back-end support.
- Generates Credit and/or Debit notes as a result of product diversions, price adjustments, rents, franchises, rebates, delivered quantity discrepancies and any other business requirements.
- Ensures all related customer account reconciliations are completed promptly when required.
- Responsible for obtaining proper approval as per delegation of authority and internal control processes prior to executing such transactions and finalization of reconciliations.
- Complies with all control standards and available procedures including safety
- Daily Invoicing
- Tracks daily invoicing through the invoicing Control sheet to identify any outstanding invoicing to be done in the systems.
- Invoices all deliveries by 10am the following day
- Ensures all invoices are mailed to customers daily, on the same day of raising the invoice
- Administrative requirements
- Ensure all related paperwork is either filed or kept in such manner as prescribed by direct line supervisor and/or manager.
- Generates periodic reports as required
- Excellent verbal and written communication
- Conflict handling skills
- Able to prioritize work tasks
- Able to handle fast moving and high pressure customer facing environment
- Problem solving skills
- Customer Service Oriented
- Quick learner
- Excellent planning and organization skills
- Proactive and detail-oriented
- Team player
- Persuasion without authority skills
Roaming Buyers Assistant
We Buy Cars (PTY) LTD
2023.04 - 2023.07
- The overall objective of this role is to assist buyers after evaluating used vehicles to draft contracts with the client as well and arranging payments for the clients.
- Assist with various admin relating duties and responsibilities regarding buying of vehicles
- Responsible for drafting of contracts and signing of contract with the client
- Signing off the change of ownership with client
- Arranging payment for the clients
- Learnt a lot on team work and reaching targets in a fast-growing motor industry
- Also learned a lot on chasing numbers and working hard
- Dealing with different clients and also being professional at all costs.
Warehouse Buyers Assistant
We Buy Cars (PTY) LTD
2022.04 - 2023.04
- The overall objective of this role is to assist buyers after evaluating used vehicles to draft contracts with the client as well and arranging payments for the clients.
- Assist with various admin relating duties and responsibilities regarding buying of vehicles
- Responsible for drafting of contracts and signing of contract with the client
- Signing off the change of ownership with client
- Arranging payment for the clients
- Learnt a lot on team work and reaching targets in a fast-growing motor industry
- Also learned a lot on chasing numbers and working hard
- Dealing with different clients and also being professional at all costs
Driver
We Buy Cars (PTY) LTD
2021.09 - 2022.04
- Drive a buyer to his respectful appointments each day.
- Collection of company cars from the clients to the warehouse
Sync Professional Accountants (PTY) LTD
2020.01 - 2021.04
- The overall objective of this role was to market the company and bring in clients on board as well to build relationships with clients, also to produce various financial reports (Bank Reconciliation, General ledger and trial balance) for the charted accounts to produce the final income statement and balance sheet for that specific client.
- Data entry of financial transactions and maintaining the charts of accounts
- Processing cash payments as per bank statements
- Processing cash receipts as per bank statements
- Recording transactions such as income and outgoings and posting them to various accounts
- Reconciling reports to third-party records such as bank statements
- Producing Various financial reports (Bank Reconciliation, General Ledger and Trial Balance)
- Approaching potential customers to establish relationships
- Generating New business and marketing the company
- Presenting /selling the company services to potential clients
- Building and maintaining relationships with clients
- Attending meetings with clients to build relationships with existing accounts
- Work quickly to address and resolve clients’ issues
- Help promote and maintain a positive company image
- Sync Professional accounts taught me that hard work and dedication is the key to success
- I learnt how to deal with different kinds of clients as well as marketing the company
- I learnt how consistently is important in a work environment in order for the success of the business
Education
Bachelor of Business Administration Honors - Business Administration
Mancosa
South Africa05.2025
Bachelor of Commerce - Economics
University of Venda
Venda05.2020
Microsoft Office Certificate - Economics
Jeppe College
Polokwane12.2015
National Senior Certificate -
Modubatse High School
South Africa12.2014
Skills
- Client-Focused approach
- Familiarity with company policies
- Email correspondence expertise
- Effective organization Detail-oriented approach
- Resilience to stressful situations
- Strong written communication
- Order processing capability
- Pressure handling
- Problem-solving
- Invoice processing
- Salesforce
- Order processing
- Strong customer service orientation
- Complaint handling
- Basic accounting
Certification
- Certificate in Computer Application and Packages | University of Venda
- Certificate in Microsoft office | Jeppe college
Languages
English
Xitsonga
Sepedi
IsiZulu
Accomplishments
- Being able to approach potential customers to establish relationships, generating new business and marketing the company and still be able to prioritize work at sync professional accountants
- Being able to Tutor 1st and 2nd year economics students and 1st year Accounting students and be able to prioritize my school work and still produce good results.
- Being able to switch departments and still produce what is expected of me to my level best and working more on team work and good results at we buy cars (pty )Ltd
- Excellent communication
- Analysis
- Multitask
- Planning and organizing
- Problem solving skills
- Able to work under pressure
- Team work
- Leadership skills
- Research skills
REFERENCES
Available upon request
Volunteer Experience
University of Venda, Tutor, Volunteered to Tutor 1st and 2nd year Economics, Volunteered to Tutor 1st year Accounting
OTHER
- Business Management (First in class - 2013)
- Economics (First in class-2014)
- Class prefect 2014
Timeline
Customer Service Representative
Puma Energy South Africa (PTY) LTD
2023.07 - 2026.07
Roaming Buyers Assistant
We Buy Cars (PTY) LTD
2023.04 - 2023.07
Warehouse Buyers Assistant
We Buy Cars (PTY) LTD
2022.04 - 2023.04
Driver
We Buy Cars (PTY) LTD
2021.09 - 2022.04
Sync Professional Accountants (PTY) LTD
2020.01 - 2021.04
Trainee Bookkeeper
Sync Professional Accountants (PTY) LTD
2019.01
Bachelor of Business Administration Honors - Business Administration
Mancosa
Bachelor of Commerce - Economics
University of Venda
Microsoft Office Certificate - Economics
Jeppe College
National Senior Certificate -
Modubatse High School