Teagan Gerasimo
Wokingham,Berkshire
Summary
Service-oriented Sales assistant with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills gained through a year's experience in hospitality, more specifically, weddings, as well as managing own section of tables in restaurant environment for 3 months.
Overview
3
3
years of professional experience
Work history
Waitress
Pizza Express
Wokingham
07.2024 - Current
- Take orders using handheld device and till system
- Greet customers at doorway, seat them and establish allergies or dietary requirements
- Make drinks and cocktails from menu to serve customers
- Make coffees and teas using coffee machine to serve customers
- Preparing desserts based on company standards to serve customers
- Food runner
- Manage own section of tables consisting of up to 7 tables at a time
- Communicate with kitchen staff to deal with any allergies or customer complaints
- Clearing tables and setting places between each customer
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Stock replenishment at end of shifts
Sales assistant
Rococo Jewelry Ltd
Wokingham, Berkshire
07.2023 - Current
- Shelved and merchandised new products in visually appealing, organised displays to engage customers
- Monitored display stock levels, replenishing for consistently well-stocked sales floor
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Processed returned or exchanged items and provided refunds to customers
- Packed and wrapped gifts with decorative details to match customer preferences
- Resolved customer complaints and process issues with proactive problem-solving skills
- Accepted and processed cash, cheque, card and mobile payments using POS systems
Waitress
Total Hospitality Catering
Mortimer, Berkshire
04.2022 - 04.2023
- Kept tables clear of used crockery, glassware and cutlery
- Arranged tables and set up linens and silverware in preparation for guests
- Delivered food and drinks discreetly for seamless and unobtrusive service
- Informed kitchen staff regarding special order requirements
- Polished glasses and cutlery
- made drinks and served canapés during Front of House
- Made conversation with guests whilst serving at a tea and coffee station to create a relaxed atmosphere
Education
GCSEs - Math, English, Sciences, Media, Business, Art, Computer Sciences and Geography
Reddam House Berkshire
Wokingham, WOK 09.2021 - 06.2023
A-Levels - Business, Psychology, Philosophy
Henley College
Henley on Thames, Oxfordshire 09.2023 -
Skills
- Friendly and helpful customer service
- Great time management
- Organisational skills
- Good phone etiquette
- Problem-solver
- First aid trained
- POS system operations
References
References available upon request.
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