Shahnila Lodhi
Glasgow,Glasgow City
Summary
Highly skilled professional with a strong background in customer service and effective coordination. Demonstrates mature judgement, resourcefulness, and a passionate commitment to delivering exceptional service. Proficient in handling financial transactions, maintaining a professional demeanour, and exhibiting respectful interpersonal interaction. Bilingual with disability awareness training and adept at multitasking in fast-paced environments. Career goal includes leveraging multi-language proficiency and customer service orientation to enhance client satisfaction and operational efficiency.
Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
31
31
years of professional experience
Work history
Private hire taxi driver
Uber
Glasgow, Glasgow City
2017.08 - Current
- Kept accurate records of journeys and fares, ensuring transparency.
- Assisted passengers with luggage to ensure satisfactory experience.
- Provided punctual transportation services to satisfy customer needs.
- Resolved customer complaints effectively, maintaining company reputation.
- Delivered exceptional customer service for positive reviews.
- Maintained cleanliness of vehicle, enhancing passenger comfort.
- Handled emergency situations calmly, prioritising passenger safety.
- Learnt new technologies swiftly for seamless booking process.
- Adhered strictly to company policies and procedures for consistent quality service.
- Established trust with passengers through professional and courteous conduct.
Customer service representative
So Chic fashion house
Glasgow, Glasgow City
2012.06 - 2017.01
- Offered technical support, leading to enhanced user experience.
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Performed administrative duties contributing towards smooth store operations.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Ensured smooth running of operations with timely preparation of reports.
Customer service representative
Archies Newesagent
Glasgow, Glasgow City
1994.11 - 2014.06
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
Bachelor of Arts - Sociology
University of Glasgow
Glasgow 08/1990 - 07/1994
Skills
- Driving licence holder
- Mature judgement
- Passionate commitment
- Effective coordination
- Patient attitude
- Handling financial transactions
- Bilingual or multilingual
- Disability awareness training
- Respectful interpersonal interaction
- Polite telephone etiquette
- Professional demeanour
- Customer Service
- Professional telephone manner
- Multi-Language proficiency
- Multitasking
- Resourcefulness
- Customer service orientation
- Attentiveness
Affiliations
- Gym
- swimming
- sewing
Languages
Hindi
Intermediate
Urdu
Intermediate
Punjabi
Intermediate
References
References available upon request.
Timeline
Private hire taxi driver
Uber
2017.08 - Current
Customer service representative
So Chic fashion house
2012.06 - 2017.01
Customer service representative
Archies Newesagent
1994.11 - 2014.06
Bachelor of Arts - Sociology
University of Glasgow
08/1990 - 07/1994