Tayo Arokodare
Basildon,essex
Summary
I am in my final year BSc (Hons) Real Estate student at Birmingham City University, due to graduate this July 2026. I currently work remotely as an NHS VTBS Campaign Advisor with Teleperformance, where I support elderly and vulnerable individuals, communicate clearly over the phone, and operate within a strict compliance and performance targets in a structured environment. Alongside this, I have experience working in a high volume hospitality environment in London, where I developed strong customer engagement skills, including upselling and handling busy, target driven service periods during major corporate events. I am now looking to transition into a Sales Development Representative role within the tech industry to build a career where I can apply my communication skills, resilience, and ability to perform in fast paced, performance driven environments.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
NHS VTBS Campaign Advisor
Teleperformance UK
Basildon, Essex
2026.03 - Current
- Worked remotely within structured work from home contact centre environment NHS VTBS campaign, handling high volumes of inbound and outbound communication.
- Supported patients and service users aged 75+ and above, delivering calm ,clear and patient communication tailored to vulnerable and elderly individuals at home based setting.
- Managed sensitive discussions involving age based health risks, including Covid 19 related considerations, ensuring accurate information was communicated in line with NHS guidelines and safeguarding protocols
- Followed strict Compliance, confidentiality and NHS data protection standards when handling personal and health related information remotely.
- Maintained professionalism and empathy in emotionally sensitive conversations, ensuring reassurance and clarity at all times.
- Worked to performance targets including call quality, handling efficiency.
- Demonstrated strong self discipline, time and management, and focus while working independently at work from home environment.
Host
Platform Bar
shoreditch, City of London
2025.09 - 2026.01
- Worked in a high-traffic London bar, serving large volumes of customers with a target driven hospitality environment with daily and weekly sales expectations across drinks, table packages and group bookings.
- Actively contributed to revenue generation by upselling premium drink packages, table upgrades and group reservations to individuals and large groups in a fast paced setting.
- Used confident and friendly communication to recommend higher value options, whilst tailoring suggestions based on the customers needs, group size and to increase spend per head.
- Built a rapport with customers to encourage upsells, repeat visits and a positive customer experience during the peak hours.
- I supported major seasonal and corporate periods notably during November and December, when the venue hosted sold out corporate events and large scale bookings.
- Worked additional shifts during high demand corporate and event periods due to strong performance with leading sales by a far majority, reliability, and ability to handle pressure in busy service environments.
- Represented the venue during a major Aesus and Riot Games collaboration event, engaging directly with the attendees and the gaming community while maintaining service responsibilities, contributing to a high profile branded event experience. (was able to also work with other big companies such as British gas and kingpin).
Education
Bachelor of Science - Real Estate Management
Birmingham City University
Birmingham 2023.09 - 2026.07
Skills
- Customer communication & rapport building
- Persuasion & Upselling
- Cold communication & Phone confidence
- Handling objections & difficult conversations
- High pressure environment performance
- Target driven mindset
- Attention to detail & compliance
- Empathy & Active listening
- Time management & self discipline
- Adaptability & quick learning
Affiliations
- Football
- Music
- Gaming
- Finding nice food spots
Languages
English
Proficient (C2)
yoruba
Intermediate
Accomplishments
Received a lot of reviews on the Platform bar Shoreditch reviews sections.
References
References available upon request.
Timeline
NHS VTBS Campaign Advisor
Teleperformance UK
2026.03 - Current
Host
Platform Bar
2025.09 - 2026.01
Bachelor of Science - Real Estate Management
Birmingham City University
2023.09 - 2026.07