- I like to go to football games with my children we are currently season ticket holders
- I enjoy doing puzzles and playing games on the laptop
- I love taking the children for days out we are merlin pass holders
Taylor Smith
Lowestoft,Suffolk
Summary
Dedicated professional with robust customer service experience across various roles. Delivers exceptional client satisfaction through effective communication and prompt resolution of inquiries. Adapts quickly to changing environments, managing multiple priorities while maintaining a positive atmosphere. Eager to leverage adaptability and teamwork in future opportunities. Friendly and compassionate with natural ability to connect with people. Skilled in communication and patience, ensuring comfort and understanding in challenging situations. Reliable and always ready to lend helping hand.
Overview
16
16
years of professional experience
Work History
Care Assistant
Eastern Healthcare
01.2025 - Current
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
Bar Staff Member
The Wolf Inn
07.2023 - 12.2024
- Kept bar stocked and organised for easy access and quick service to customers.
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Greeted new customers, answered initial questions and took drink orders.
- Kept supply of snacks and food items at bar to serve customers.
- Assisted with stock counting, ordering and replenishing.
Admin
Unique Antiques by Emma Jade
01.2023 - 12.2024
- Achieved service time and quality targets.
- Managed product uploads across multiple platforms to enhance visibility and accessibility.
- Curated and polished antiques to exceed customer expectations.
- Delivered items to customers efficiently and accurately.
- Executed bulk orders from auction rooms to ensure efficient processing and fulfilment.
Customer Service Representative
East Point Sports
06.2015 - 12.2023
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Streamlined communication channels between departments, ensuring timely resolution of customer issues.
- Responded to customer emails with accurate, professional replies.
- Attended to incoming enquiries within target timeframes.
- Gave clients information about available products and services to build awareness.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Cleaner
Hammond Services
12.2009 - 06.2015
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Restocked consumables in break rooms and restrooms, completing periodic checks to verify cleanliness.
- Prioritised jobs according to urgency and worked with team to meet daily goals.
Education
GCSEs -
Denes High School
Lowestoft01-2008
Skills
- Customer service
- Punctuality
- Professionalism
- Reliable
- Respect for property
- Multitasking efficiency
- Attention to safety
Interests
Timeline
Care Assistant
Eastern Healthcare
01.2025 - Current
Bar Staff Member
The Wolf Inn
07.2023 - 12.2024
Admin
Unique Antiques by Emma Jade
01.2023 - 12.2024
Customer Service Representative
East Point Sports
06.2015 - 12.2023
Cleaner
Hammond Services
12.2009 - 06.2015
GCSEs -
Denes High School