Taylor Lloyd
Manchester,Lancashire
Summary
Hospitality leader with nine years of experience enhancing operational performance and guest satisfaction in high-volume dining settings. Expertise in daily operations management, financial oversight, and team leadership to deliver exceptional service. Currently serves as general manager, overseeing site performance and staff management in a dynamic environment. Committed to building cohesive teams, refining processes, and achieving business objectives while ensuring outstanding guest experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work history
General Manager
The Whippet Inn
York, North yorkshire
2024.07 - 2026.07
- Updated training manuals into fun visual format for faster learning.
- Managed rota scheduling to reduce labour percentage from 41% to 29.6%.
- Maintained cash float levels daily and handled end-of-week banking responsibilities.
- Recorded guest feedback and reviewed details to drive consistent service improvements.
- Delivered standards compliance and strengthened team accountability across all departments.
- Improved compliance completion from 74% to 93% through clear follow-ups.
- Built partnerships with hotels to support shared growth and recommendations.
Assistant General Manager
Wildwood
York, North yorkshire
2022.01 - 2024.07
- Coordinated day-to-day site operations across 6 months as acting General Manager.
- Maintained staffing levels and morale during restructure closing 18 restaurants.
- Managed banking cash control and produced financial reporting deliverables.
- Resolved underlying issues swiftly, mitigated potential risks effectively.
- Integrated sustainable practices into business operations, contributed towards environmental responsibility.
Assistant General Manager
The Fat Hippo
York
2020.01 - 2022.01
- Updated and implemented training manuals across management kitchen and front of house sections.
- Supported head office initiatives and followed operational compliance requirements.
- Coached a team of 30+ to improve performance and service quality.
Training manager
The Botanist
York
2016.07 - 2020.01
- Supported day-to-day venue operations to maintain excellent guest service curating a positive impact with an average 92% guest satisfaction.
- Supervised shifts by managing stock control and checking team performance daily.
- Opened three new sites and supported onboarding for newly hired staff.
- Prepared training package materials and resources for learning and development team.
- Collaborated with department heads to plan role-specific training for work efficiency.
Education
Diploma of Higher Education - Counselling
York college
York, North yorkshireCertification
Personal license
Lv3 food safety
First Aider
Additional Experience
Retained Firefighter | 2016 – 2022 Worked for six years in a safety-critical, fast-paced environment requiring strong leadership, teamwork, and clear communication. Regularly coordinated with team members to manage high-pressure situations, ensuring procedures and safety standards were consistently followed. Experienced in training colleagues, maintaining equipment and operational records, and responding quickly and calmly to unexpected challenges. Developed strong problem-solving skills, attention to detail, and a professional, customer-focused approach, all of which are directly transferable to managing staff, maintaining compliance, and overseeing daily operations in a restaurant environment.
References
References available upon request.
Timeline
General Manager
The Whippet Inn
2024.07 - 2026.07
Assistant General Manager
Wildwood
2022.01 - 2024.07
Assistant General Manager
The Fat Hippo
2020.01 - 2022.01
Training manager
The Botanist
2016.07 - 2020.01
Diploma of Higher Education - Counselling
York college