Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Pradeep Prabhakaran

Coventry,COV

Summary

Over 15 years of experience in Food and Beverage Management with a focus on menu planning, cost control, and profitability. Proven track record in territory management and multiunit operations, excelling in team training and guest service culture. Expertise in customer satisfaction, quality control, compliance, business development, and market expansion. Recognized for high productivity, strategic planning, and operational improvement, ensuring effective execution of business strategies. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

25
25
years of professional experience

Work History

General Manager

Greggs
Rugby
04.2024 - Current
  • Managed and trained a team of over 15 sales associates, enhancing efficiency and decreasing turnover by 20%.
  • Increased sales by 18% through strategic scheduling, upselling methods, and customer engagement initiatives.
  • Achieved customer satisfaction ratings exceeding 95% by resolving complaints and improving in-store service quality.
  • Optimized inventory management, accomplishing a 12% reduction in stock losses via effective tracking and forecasting.
  • Led enhancements in merchandising, resulting in a 10% rise in impulse purchases.
  • Implemented security and safety protocols, achieving a 15% decrease in shrinkage and ensuring adherence to compliance standards.

Bar Supervisor / Assistant F&B Outlet Manager

Danubius Hotel Regents
London
04.2024 - Current
  • Managed daily operations for F&B outlets, achieving 100% compliance with safety, hygiene, and licensing regulations.
  • Increased bar revenue by 15% through identifying sales opportunities and implementing upselling techniques.
  • Supervised and trained a team of 20+ staff, enhancing service efficiency and reducing turnover rates.
  • Optimized staff scheduling, lowering labor costs by 10% while preserving operational efficiency.
  • Streamlined inventory and supply chain processes, decreasing stock wastage by 12%.
  • Led operations in the absence of the F&B Manager, maintaining seamless service and high guest satisfaction.

Head Waiter

P&O Cruises
01.2007 - Current
  • Advanced from Waiter (2002) to Head Waiter (2007), showcasing leadership and exceptional service quality.
  • Led and trained a team of over 10 waitstaff, guaranteeing smooth fine-dining operations and high guest satisfaction.
  • Enhanced table turnover rates, boosting efficiency and raising restaurant revenue by 12%.
  • Provided premium guest experiences, achieving customer satisfaction scores of over 98%.
  • Collaborated with kitchen and bar teams to streamline service and ensure timely order delivery.

Area Manager

Tim Hortons
08.2019 - 02.2024
  • Oversaw 10+ restaurant locations, ensuring operational excellence through weekly audits, cash checks, and delivery reviews.
  • Increased sales by 5% YoY, exceeding forecast figures by 0.5% through superior customer experience & strategic marketing.
  • Led & mentored 50+ store managers & staff, improving overall team efficiency and reducing turnover.
  • Reduced shrinkage by 2%, implementing tighter inventory controls and stock monitoring.
  • Ensured 100% compliance with safety regulations, temperature checks, and security protocols, reducing operational risks.
  • Improved alarm compliance by 30%, ensuring daily restaurant security checks for all locations.
  • Enhanced operational processes, increasing restaurant efficiency and reducing downtime.

Store Manager

Domino's Pizza Limited
Coventry
04.2013 - 08.2019
  • Led a team of over 50 employees, optimizing operations to guarantee seamless service during peak hours.
  • Boosted store profitability by 12% through effective budget management, enhancing team productivity, and refining processes.
  • Drove a 20% improvement in employee retention by spearheading recruitment, training initiatives, and performance evaluations.
  • Advanced marketing and business development efforts, resulting in an 8% year-over-year sales increase.
  • Streamlined inventory management, minimizing shortages and improving stock control.
  • Achieved 100% compliance with health, safety, and cleanliness standards, preserving brand reputation.

F&B Manager

Western Burns Hotel, Kensington, London
London
04.2011 - 03.2013
  • Oversaw Food and Beverage operations, managing restaurant, room service, lounge, bar, and C&E with turnover of two million.
  • Reduced stock and cash losses while decreasing wage costs since appointment.
  • Achieved beverage gross profit margin of 77% through effective management strategies.
  • Managed staff schedules, holidays, and payroll, aligning staffing levels with budgetary requirements.
  • Executed disciplinary actions in accordance with policies and legal regulations as necessary.
  • Handled Duty Manager shifts, gaining expertise in hotel reception and reservations management.
  • Guided team members to ensure efficient handling of all guest inquiries.
  • Organized meetings and conferences for both internal and external bookings.

Head Waiter

Hotel Taj President
Mumbai
01.2000 - 01.2007
  • Led and mentored a team of over 60 waitstaff, improving service efficiency and performance.
  • Advanced from Waiter to Senior Waiter, then to Head Waiter, and ultimately chosen as Bartender due to exceptional performance.
  • Improved guest experiences by achieving a 98% customer satisfaction rate through personalized service.
  • Specialized in British and Mediterranean cuisine, adept at addressing dietary requirements and VIP guest preferences.
  • Resolved customer complaints effectively, enhancing service recovery and retaining loyal patrons.

Education

MBA - Hospitality Management

University of Wales
Cardiff, UK
04.2013

BBA - Hospitality Administration and Management

Hammersmith And West London College
Cardiff
11.2007

03.2000

Skills

  • Hospitality management
  • Hygiene standards
  • Compliance and regulations
  • Marketing strategies
  • Menu development
  • POS systems expertise
  • Recruitment processes
  • Inventory control
  • Supply chain management
  • Team leadership
  • Training and development
  • Microsoft Excel
  • MS Office Suite proficiency
  • Outlook management
  • PowerPoint presentations
  • Word processing

Personal Information

  • Gender: Male
  • Nationality: British
  • Marital Status: Married
  • Place of Birth: Mumbai

Timeline

General Manager

Greggs
04.2024 - Current

Bar Supervisor / Assistant F&B Outlet Manager

Danubius Hotel Regents
04.2024 - Current

Area Manager

Tim Hortons
08.2019 - 02.2024

Store Manager

Domino's Pizza Limited
04.2013 - 08.2019

F&B Manager

Western Burns Hotel, Kensington, London
04.2011 - 03.2013

Head Waiter

P&O Cruises
01.2007 - Current

Head Waiter

Hotel Taj President
01.2000 - 01.2007

MBA - Hospitality Management

University of Wales

BBA - Hospitality Administration and Management

Hammersmith And West London College

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Pradeep Prabhakaran