Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Tatiana Silva

Manchester,Eccles

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.

I am also an Ambitious music student eager to enhance live performance skills through hands-on experience. Skilled in wide variety of musical genres and instruments. Accompanies vocals with well-balanced instrumental performances.

Overview

4
4
years of professional experience

Work history

Team Leader

Kfc
Manchester , Eccles
10.2021 - Current
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Undertook regular performance reviews to identify areas for improvement.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Participated in safety and risk assessments and suggested hazard reduction strategies.
  • Mentored and equipped employees with product knowledge to improve service delivery and sales.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Led shifts and motivated team to drive sales.
  • Implemented safe working methods and practices by conducting regular audits and workplace inspections.
  • Set and monitored weekly targets for operational team to increase product sales and revenue.
  • Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 90%.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.

Waiter

La Turka
Manchester, Eccles
10.2019 - 02.2020
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Education

Certificate of Higher Education - Music

UCEN
Manchester
09/2022 - 06/2023

A-Levels - Music performance

Manchester College
Manchester
09/2019 - 07/2022

GCSEs -

All Hallows RC High School
Salford
09/2015 - 06/2019

Skills

  • Customer relationship management
  • Key Performance Indicator (KPI) management
  • Client support
  • Employee coaching and mentorship
  • Team development strategies
  • Team supervision
  • Concise time management
  • Song writing
  • Studio recording
  • Creativity
  • Live performance and recording
  • Stage presence
  • Live sessions
  • Original songwriter
  • Outgoing and friendly
  • Dedicated
  • Pet care

Languages

English
Fluent
Portuguese
Native
Spanish
Intermediate

Timeline

Team Leader

Kfc
10.2021 - Current

Waiter

La Turka
10.2019 - 02.2020

Certificate of Higher Education - Music

UCEN
09/2022 - 06/2023

A-Levels - Music performance

Manchester College
09/2019 - 07/2022

GCSEs -

All Hallows RC High School
09/2015 - 06/2019

Similar Profiles

Create profile
Tatiana Silva