Tasmia Shapon
London,United Kingdom
Summary
Reliable and friendly university student with experience in customer service and busy cafe environment. Confident handling customer interactions, cash payments, and multitasking under pressure. Strong communication and teamwork skills with a positive and professional attitude.
Overview
3
3
years of professional experience
Work history
Customer Assistant
Independent Coffee Shop
London, UK
2023.02 - Current
- Assisted with daily operations in a busy café, including preparing drinks, handling cash/card payments, and cleaning the workspace
- Provided friendly, efficient service to a diverse customer base, developing strong communication and interpersonal skills
- Managed stock levels and restocking, contributing to organisation and time management behind the scenes
- Handled busy periods calmly and efficiently, improving multitasking and working well under pressure
- Learned the basics of small business operations, from customer loyalty to product presentation
Work Experience Placement
Ipsos UK
London
2023.07 - 2023.07
- Gained insight into the role of marketing and research agencies in supporting business decision-making
- Learned how to collect, analyse, and present both quantitative and qualitative data
- Took part in team workshops and observed client-focused project discussions
- Delivered a short presentation on consumer behaviour, developing communication and public speaking skills
- Shadowed researchers to understand the process of designing and running surveys, focus groups, and data reporting
Education
BSc - Accounting and Finance
SOAS University of London
London, UKSkills
- Customer service in fast paced environment
- Cash handling and payment processing
- Team collaboration and communication
- Well-organised multitasker
- Multilingual communication
- Working efficiently during busy periods
- Handling customer enquiries professionally
- Time management and organisation
- Microsoft Office and Google Workspace
ADDITIONAL INFORMATION
- Languages: English, Italian, Bengali
- Available for flexible part time shifts including weekends
- Eligible to work in the UK
Timeline
Work Experience Placement
Ipsos UK
2023.07 - 2023.07
Customer Assistant
Independent Coffee Shop
2023.02 - Current
BSc - Accounting and Finance
SOAS University of London