Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Polite and professional with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative.
Hi, I’m
Tariq Sheikh
Glasgow,Glasgow City
Summary
Overview
17
years of professional experience
10
years of post-secondary education
Work History
YouTube
Content Creator
08.2015 - 12.2022
Job overview
- Develop original content through social listening and independent sources.
- Applied current editing and photography tools to tell great stories.
- Created and posted to YouTube channels, personal and collaborators.
O2 TelefonicaGlasgow, Glasgow City
Customer Service Advisor
10.2005 - 06.2013
Job overview
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Cardonald Campus | Clyde CollegeGlasgow, Glasgow City
Advanced Diploma from Graphic Design for Print & New
08.1999 - 05.2003
University Overview
Hillpark Secondary SchoolGlasgow, Glasgow City
GCSEs from English
08.1993 - 05.1999
University Overview
Skills
- Customer care
- Customer retention
- Dispute resolution
- Transaction processing
- Payment processing
- Data verification procedures
- Advanced product knowledge
- Graphic design
- Social media expert
- Brand development
Languages
English
Fluent
Urdu
Intermediate
Timeline
Content Creator
YouTube
08.2015 - 12.2022
Customer Service Advisor
O2 Telefonica
10.2005 - 06.2013
Cardonald Campus | Clyde College
Advanced Diploma from Graphic Design for Print & New
08.1999 - 05.2003
Hillpark Secondary School
GCSEs from English
08.1993 - 05.1999
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