TARIK REGHIF-HARRAZ
Slough,Berkshire
Summary
Dedicated and professional with over 30 years of customer services,listening to customers' needs and personalising services to enhance client satisfaction. Demonstrates strong email correspondence skills, ensuring clear and effective communication. Committed to leveraging these competencies to drive customer engagement and support organisational goals.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work history
Nights Team Lead
John Lewis & Partners
Maidenhead, Windsor and Maidenhead
2024.12 - Current
- Checking and organising rosters for holiday leave.
- Supported allocation of jobs for partners.
- Coordinated schedules to ensure coverage during absences.
Sainburys Delivery Drive
Sainsbury's
Slough, Berkshire
2023.09 - 2024.12
- Deliver Groceries in a Safe and Timely manner.
- Liaise with customer with delivery time.
- Deal with Customers queries and complaint face to face.
Assistant Team leader
Cardinal Health Canada
Dorval
2020.12 - 2023.05
- Assisting in coordinating picking teams across various departments.
- Reviewed and approved selected orders to ensure accuracy.
- Loaded orders onto the correct transport for the designated route for the morning dispatch.
Warehousing
Staples Canada
Laval, QC
2017.04 - 2017.12
- Assisted in picking and packing orders for accurate shipment.
Operated forklift to transport goods within warehouse safely.
Supported inventory management by organising stock effectively.
Warehousing
3DMGroupe
Pointe-Claire, QC
2016.05 - 2017.04
- Picking and Packing Orders, quality control for online customers.
- Order Picker and Long Reach Forklift for Replenishment and orders for business customers.
- Weekly inventory of different product for our client, receiving, pick/pack of daily order fulfilments. Replenishments, building boxes and quality control of orders.
Senior Customer Services Agent
Virgin Atlantic Airways Ltd
Heathrow Airport, UK
2004.10 - 2014.02
- AAA trained as required by the Department of Transport, responsible for all the baggage on-board Virgin Atlantic Flights Departing from London Heathrow.
- Helping and reuniting passengers with their lost and damaged baggage.
- Providing excellent customer services and support to those passengers with Baggage queries.
- Acting as Host to all passengers travelling with Virgin Atlantic, aiding customer services.
- Crew checking making sure cabin crew are checked in for the right flight and making sure the bags go on the same flight they operate.
- Organise and allocate staff members to make sure checking desks are cover.
- Making sure inbound and outbound aircraft gates are cover with right amount of staff and keeping on time performance.
- Making sure staff have or need to take a break within the company policy and uk law.
Fleet supervisor
STS Logistics
Slough, UK
2002.01 - 2004.01
- Assisted contract clients with customer service inquiries.
- Resolved queries and issues to maintain high customer satisfaction levels.
- Managed telephone communications regarding advance orders, deliveries, invoicing, and complaints.
- Coordinated with colleagues to ensure timely delivery and effective vehicle routing.
- Supported fleet management operations for client vehicle logistics.
- Communicated with clients, workshops, and colleagues about vehicle servicing and maintenance operations.
Education
GNVQ - Leisure & Tourism
East Berkshire College
Maidenhead and Langley, Windsor, UK 1994.01 - 1997.01
GNVQ - Sports & Recreation
Furze Platt Comprehensive School
Maidenhead, UK 1989.01 - 1994.01
Skills
- Listening to customers' needs
- Personalising services
- Email correspondence expertise
Languages
English
Fluent
Arabic(Moroccan)
Intermediate
Educational Qualifications
- GNVQ Leisure & Tourism
- GNVQ Sports & Recreation
- GCSE 9 GCSEs (including Mathematics, English and Science)
Timeline
Nights Team Lead
John Lewis & Partners
2024.12 - Current
Sainburys Delivery Drive
Sainsbury's
2023.09 - 2024.12
Assistant Team leader
Cardinal Health Canada
2020.12 - 2023.05
Warehousing
Staples Canada
2017.04 - 2017.12
Warehousing
3DMGroupe
2016.05 - 2017.04
Senior Customer Services Agent
Virgin Atlantic Airways Ltd
2004.10 - 2014.02
Fleet supervisor
STS Logistics
2002.01 - 2004.01
GNVQ - Leisure & Tourism
East Berkshire College
1994.01 - 1997.01
GNVQ - Sports & Recreation
Furze Platt Comprehensive School
1989.01 - 1994.01