Tanya Galloway

• I work with clients across the UK and globally to help them to maximise their potential and achieve their goals, to move forwards in life while staying true to themselves and their values.

• Tested recipes to maintain consistency in quality, timing, ingredients and presentation before going to print.
• Improved old recipes that were not performing up to scratch to ensure they received better ratings from customers.
• Monitored customer feedback on recipes and looked at ways to improve them before they went back on the menu
• Updated innovation chefs with feedback and ratings on their recipes for their own development and to increase their understanding of our customer base.
• Possessed a deep understanding of customers requirements and their likes and dislikes and ensured this is passed on across various teams including the Leadership team.
• Catered for special guests when lunch was required.

• Customer support for a busy start up, answered any queries on emails/phone/chat from customers.
• Updated account information to maintain customer records.
• Maintained up-to-date knowledge of product and service changes.
• Liaised with couriers regarding delivery issues and communicated this to customers
• Identified and resolved any website issues that customers may have experienced and followed up with the tech team or the operations team to ensure these were fixed ASAP.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Front of House; served customers in a busy café just off Oxford Street.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

• Responded quickly to any enquiries from prospective customers and communicated any changes in current customers dietary requirements with chefs
• Provided administrative assistance and menu development for a highly tailored food delivery service serving high profile customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Adapted menu each week to suit each specific customer’s dietary requirements and provided customer support by phone/email where required.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Helped out with clients, with admin jobs and day to day activities in a busy rehab facility.
• Assisted them on weekend trips, to ensure they were able to have a safe and fun time away from the facility,

• Waitressed, talked to clients about nutrition, did some demo sampling, helped with product development ideas, helped with office work.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Stayed up-to-date on menu changes to help customers make food choices.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Worked as a volunteer and assisted with day care activities for a care home in order to make a difference in the inpatients' days.

• Observed the GP in the surgery and assisted the pharmacist.

- Volunteered on a weekly basis to help the teachers out and to help teach the children reading skills.