Alice Rizzo

• Guided clients through personal development strategies and goal-setting sessions.
• Developed personalized coaching plans tailored to individual client needs.
• Provided ongoing support and accountability during the coaching process.
• Utilized active listening techniques to enhance client engagement and trust.
• Helped individuals build self-confidence by exploring potential abilities, strengths, and weaknesses.
• Utilized a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.

• Supervised daily store operations and ensured compliance with company policies.
• Assisted in training new staff on customer service techniques and product knowledge.
• Processed customer transactions efficiently using point-of-sale systems.
• Coordinated visual merchandising to enhance the shopping experience for customers.
• Handled customer inquiries and resolved issues to maintain satisfaction levels.
• Maintained a clean and organized store environment to attract customers effectively.
• Maintained a safe and secure environment within the store.

• Coordinated scheduling for staff to optimize coverage and productivity.
• Oversaw inventory management processes and maintained stock levels.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Led a team of XX employees, ensuring high productivity and excellent customer service.

Previous work experience in hospitality and sales, starting as a waitress/sales assistant, working my way up the ranking to manager, operation manager, restaurant manager/supervisor, and assistant shop manager. Relevant skills and knowledge acquired:

• Oversaw daily operations to ensure smooth workflow across departments.
• Trained and mentored team members to enhance performance and skills.
• Conducted regular safety audits to maintain compliance with regulations.
• Analyzed operational data to identify areas for improvement and cost savings.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Managed scheduling, training and inventory control.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Managed inventory levels and coordinated with suppliers for timely restocking.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.