Tanvir Islam
London
Summary
A highly motivated and enthusiastic team player with knowledge, skills and experience in customer service. Able to work well on own initiative and can demonstrate high levels of motivation required to meet the tightest of deadlines. I am swift to grasp new ideas and concepts, and to develop innovative and creative solutions.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service Supervisor
Cardamons Restaurant
London
04.2022 - 08.2023
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Worked closely with finance team to manage sales revenue reporting and accruals.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Coordinated department workflow to meet objectives and handle competing priorities.
- Controlled resources and utilised assets to achieve service and sales targets.
- Delivered feedback constructively to enhance staff performance.
- Reviewed processes and practices regularly to achieve business goals.
Medical Assistant
Popular Medical Centre Limited
Sylhet, Bangladesh
12.2021 - 01.2022
- Improved patient experience through constant care and kindness.
- Accurately recorded patient history, vitals and medical notes.
- Worked flexibly to meet demands of patient needs.
- Complied with medical care regulations and safety standards.
- Advised patients on preventative care and optimal health practices.
Education
Master of Business Administration - MA International Business
University of Greenwich
London 04.2022 - 07.2023
Skills
- Customer experience strategy
- Dealing in difficult situations with calm down and professional manner
- Excellent Interpersonal skills and ability to serve customers with confident and to develop strong working relationships with colleagues
- Good habit to work in a busy environments
Languages
English
Fluent
Timeline
Customer Service Supervisor
Cardamons Restaurant
04.2022 - 08.2023
Master of Business Administration - MA International Business
University of Greenwich
04.2022 - 07.2023
Medical Assistant
Popular Medical Centre Limited
12.2021 - 01.2022
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