Customer Service Supervisor
Knight LLC
Irvine, Usa
12 2017 - 01 2025
- Tracked order status, quickly resolving any issues or delays.
- Prepared detailed reports on team performance, identifying areas for improvement.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Conducted root cause analysis on defective units, resolved underlying problems promptly.
- Delivered timely reports on quality issues for prompt corrective action.
- Collaborated closely with production teams, improving coordination and teamwork.
- Assisted in supplier selection, ensuring alignment with company's quality objectives.
- Maintained compliance with all relevant regulations through careful documentation and record keeping.
- Wrote and modified SOPs for use within QC and validation activities.
- Monitored compliance and assisted with adherence to ISO standards and internal quality metrics.