Tanveer Dandiana
London,HRT
Summary
As a senior manager for customer experience and product adoption, I implement modern enablement strategies for customers to facilitate successful adoption of cloud-native networking solutions. With over 17 years of experience, I am a technology evangelist, driving results through customer centricity and practical leadership. I have excellent interpersonal skills, adept at problem solving and getting results through stakeholder collaboration and relationship management. Highly motivated, I am a quick learner and look forward to new challenges.
Overview
18
18
years of professional experience
Work History
Senior Manager, Customer Experience and Product Adoption
Juniper Networks
07.2024 - Current
- Champion continuous value realization for customers throughout different phases of their cloud networking journey—Discovery, Implementation, Adoption and Learning.
- Strategize and collaborate to support key technology use cases through customer-facing training and documentation.
- Engage with stakeholders and leadership to drive key content initiatives—LLM-enabled content generation and automation, role-based product adoption, alignment to GTM initiatives, skills proliferation and skills-based certifications.
- Subject matter expert in cloud and networking technologies, achieving success through practical, hands-on leadership.
Manager, Customer Experience and Product Adoption
Juniper Networks
10.2022 - 06.2024
- Ideating, designing and executing content strategies for Juniper's cloud networking customers.
- Aligning product documentation and training to deliver excellent customer experience and GTM goals.
- Leading key content initiatives—single-source content and quality initiatives.
- Subject matter expertise in cloud-native techniologies and cloud networking, actively coaching and directing the team.
Specialist Staff, Technical Course Development [Cloud Networking]
Juniper Networks
03.2021 - 09.2022
- Designing and executing product education initiatives for Juniper's Cloud Networking portfolio.
- Subject matter expertise in cloud-native technologies and cloud networking.
- Aligning product education, learning paths and certification tracks with GTM initiatives.
- Creating and delivering diverse training modalities including Instructor-led, On-demand, Micro-learnings, Hands-on-labs, Open learning and certifications.
- Program Management for key product education initiatives-Shift-left, Quality improvement and NPS growth programs.
Senior Courseware Developer [Cloud Security]
McAfee
01.2018 - 01.2021
- Collaborate with product owners, sales, presales, and services to identify, plan, recommend, structure, design, and develop product enablement and learning strategy.
- Subject matter expertise in cloud security portfolio.
- Design and create Instructor-led, eLearning, microlearning, certifications, and hands-on-labs for McAfee Cloud Security portfolio for employees, partners, and customers.
- Program management for key initiatives-Content review and quality improvement program.
Senior Education Consultant, Partner Enablement [Continuous Delivery]
CA Technologies (now Broadcom)
01.2011 - 01.2018
- Subject matter expert for education campaigns and plays, bringing a more pragmatic approach that helps customers and partners understand and visualize achieving their continuous delivery goals through CA products
- Partner enablement by identifying, designing and delivering product demonstrations, proof-of-concept use cases, implementation scenarios, key business use cases, customer specific product implementations, lab simulations, lab certifications and digital learning.
Senior Support [Network Security]
Infosys Technologies
01.2008 - 01.2011
- Level 3 support for Network Security (Juniper Networks)
- Program Manager for support engineer technical enablement and on-boarding
Education
Bachelor of Technology - Computer Science
University College of Engineering
Patiala, IndiaSkills
- Cloud Networking, Kubernetes, Linux, Virtualisation, Cloud Security , Web Gateways
- Stakeholder Collaboration, Relationship Management and Interpersonal Skills
- Active Empathic Listening, Pragmatic Thinking, Result-oriented
Custom Section
Juniper Women's Leadership Program - 2024
Juniper Rising Leader-2022
JNCIS-Cloud, JNCIA-Cloud, JNCIA-Sec, JNCIA-Junos certified
CT 900, CT 905 (Certified Instructor)
Custom Section
Citizenship: India
Work Permit: United Kingdom (Skilled Worker Visa)
Timeline
Senior Manager, Customer Experience and Product Adoption
Juniper Networks
07.2024 - Current
Manager, Customer Experience and Product Adoption
Juniper Networks
10.2022 - 06.2024
Specialist Staff, Technical Course Development [Cloud Networking]
Juniper Networks
03.2021 - 09.2022
Senior Courseware Developer [Cloud Security]
McAfee
01.2018 - 01.2021
Senior Education Consultant, Partner Enablement [Continuous Delivery]
CA Technologies (now Broadcom)
01.2011 - 01.2018
Senior Support [Network Security]
Infosys Technologies
01.2008 - 01.2011
Bachelor of Technology - Computer Science
University College of Engineering
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