TANJUM LALA
London
Summary
Hospitality expert with more than 8 years in dynamic restaurant operations, including leadership roles as a floor manager. Strong skills in team leadership, shift management, and adherence to food safety standards. Proven history of optimizing operational processes and elevating customer service quality.
Overview
10
10
years of professional experience
Work history
Floor Manager
McDonald's (Capital Arches Group)
London
2024.07 - 2026.04
- Oversaw daily restaurant operations within high-volume environment.
- Supervise team members to enhance service speed, accuracy, and quality.
- Oversaw staff allocation and optimised workflow during peak hours.
- Managed customer complaints, resolving issues with professionalism and efficiency.
- Ensured compliance with food safety hygiene and health & safety standards to maintain safe working environment.
- Oversaw cash handling tills to ensure accurate financial transactions.
- Facilitate recruitment onboarding and staff training to enhance team integration and performance.
- Oversee inventory levels and manage stock control processes.
- Drive team performance to surpass sales and service targets.
Crew Trainer
McDonald's (Capital Arches Group)
London
2023.01 - 2024.07
- Trained new employees on customer service, food preparation, and operations
- Improved team efficiency and service quality through coaching
- Maintained cleanliness and compliance with hygiene standards
- Supported front-of-house and kitchen operations
Crew Member
McDonald's (Capital Arches Group)
London
2022.10 - 2023.01
- Delivered fast and accurate customer service in busy environment
- Prepared food according to company standards and procedures
- Worked as part of team to meet service and sales targets
Receptionist
Ajmeri Business Hub
Surat
2016.02 - 2022.03
- Managed front desk operations and customer interactions
- Handled calls, scheduling, and administrative tasks
- Resolved customer complaints in professional manner
- Maintained records, filing systems, and office organisation
Education
High School Diploma - Commerce
Gujarat Secondary and Higher Secondary Education
SuratSecondary School Certificate - Commerce
Gujarat Secondary Education Board
SuratSkills
- Team management
- Customer assistance
- High-throughputsystems
- Shift management
- Food safety compliance
- Cash flow analysis
- Employee training
- Analytical thinking
- Communication proficiency
- Time management
ADDITIONAL INFORMATION
- Able to work flexible shifts, including weekends and evenings
- Strong work ethic and reliability
- Quick learner with ability to adapt in fast-paced environments
- Committed to delivering high standards of customer service
Timeline
Floor Manager
McDonald's (Capital Arches Group)
2024.07 - 2026.04
Crew Trainer
McDonald's (Capital Arches Group)
2023.01 - 2024.07
Crew Member
McDonald's (Capital Arches Group)
2022.10 - 2023.01
Receptionist
Ajmeri Business Hub
2016.02 - 2022.03
High School Diploma - Commerce
Gujarat Secondary and Higher Secondary Education
Secondary School Certificate - Commerce
Gujarat Secondary Education Board