Elena Del Castillo Baquerizo
Summary
Professional with a proven track record of exceeding guest expectations and driving revenue growth in fast-paced environments. Seeking a challenging opportunity to leverage my skills and contribute to a dynamic team achieving ambitious goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Manager
Soho House
02.2020 - Current
- Coordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team
- Respond to customer queries and complaints
- Maintain high standards of quality control, hygiene, and health and safety, including ensuring good food safety practices are followed
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.
- Recruit, train, manage and motivate staff , with a strong focus on delivering excellent customer service
Headwaiter
Soho House
02.2019 - 02.2020
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Waitress
Drake And Morgan
07.2018 - 02.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Food Runner
All Star Lanes Brick Lane
09.2017 - 07.2018
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
Assistant Store Manager
Mango
03.2016 - 08.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Baker
Ecotahona Del Ambroz
03.2014 - 01.2016
- Complied with health and safety codes to protect staff and customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Packaged finished products for sale.
Education
Vocational Education And Training - Patisserie And Confectionery
IES Perez Comendador
Plasencia2014
Course - Local Guide
Audiolis
Plasencia2012
High School Diploma -
La Salle
Plasencia2007
Skills
- Team Management
- Strong customer service
- Leadership and team building
- Staff Training and Development
- Health and safety
- Restaurant Management
- Scheduling and Planning
- Problem-Solving
- Multitasking and Organization
Certification
Personal License
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Floor Manager
Soho House
02.2020 - Current
Headwaiter
Soho House
02.2019 - 02.2020
Waitress
Drake And Morgan
07.2018 - 02.2019
Food Runner
All Star Lanes Brick Lane
09.2017 - 07.2018
Assistant Store Manager
Mango
03.2016 - 08.2017
Baker
Ecotahona Del Ambroz
03.2014 - 01.2016
Vocational Education And Training - Patisserie And Confectionery
IES Perez Comendador
Course - Local Guide
Audiolis
High School Diploma -
La Salle
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