Tanjin Farhana
London,ENG
Summary
Proven leader with expertise in staff support, risk assessment, and budgeting. Effectively coordinates daily operations, resolves customer issues, and upholds high service standards. Maintains a calm demonstrates clear judgment while providing reliable team support.
Overview
12
12
years of professional experience
Work history
Team leader
Pret A Manger
Canary Wharf
2021.07 - Current
- Conduct regular reviews to identify improvement areas for each team member.
- Allocate daily tasks to keep team workflow running smoothly.
- Monitor daily operations while reducing operational costs significantly.
Team leader
JD Cafe
Blackfire, London
2025.10 - Current
- Trained new team members to strengthen staff proficiency and reduce gaps.
- Directed task prioritisation during peak hours to prevent service disruption.
- Maintained hygiene standards to uphold food safety across daily operations.
- Provided detailed menu guidance to support confident customer decisions.
Team leader
Leon
Liverpool street, London
2019.04 - 2021.02
- Carried out daily duties using accurate, efficient methods and checks.
- Completed assigned tasks to tight deadlines with consistent reliability.
- Supported team members through respectful behaviour and a ready-to-help attitude.
- Provided friendly customer service and resolved challenging situations with ease.
Assistant manager
McDonald's
City of London
2015.01 - 2018.01
- Created a positive workplace to raise employee morale every day.
- Planned revenue strategies to drive organisational growth and longer-term income.
- Coordinated hiring, recruitment, and training to build a strong administrative team.
- Developed organisational policies covering administrative oversight and internal controls.
Education
Bachelor of Business Administration - Accounting and Finance
American University of Bangladesh (AIUB)
Bangladesh 03/2006 - 02/2010
Skills
- Risk assessment knowledge
- Delegation mastery
- Constructive criticism
- Budgeting proficiency
Timeline
Team leader
JD Cafe
2025.10 - Current
Team leader
Pret A Manger
2021.07 - Current
Team leader
Leon
2019.04 - 2021.02
Assistant manager
McDonald's
2015.01 - 2018.01
Bachelor of Business Administration - Accounting and Finance
American University of Bangladesh (AIUB)
03/2006 - 02/2010